Engineering Manager - Enterprise Networks

Who We Are

Our ambition is to operate a hyperlocal three-sided marketplace, connecting local consumers, restaurants and grocers, and riders to fulfill a mission-critical, emotional purchase in under 30 minutes.

From distributed computing to large-scale system design, complex algorithms to beautiful user interfaces, we have teams working on every step of the journey to ensure we continue to offer our customers a growing selection of choice at the best price with a fantastic level of service.

Deliveroo now operates in 10 markets worldwide, working with thousands of restaurants and grocers, thousands of riders, and serving millions of consumers. Our partners, riders and customers are as passionate about food as we are, and if you want to make an impact on millions of users by solving some of the biggest technical challenges at great scale, come on board and join the ride.

About the Role

The Enterprise Networks team designs, builds, and sustains the network powering Deliveroo’s internal teams 24/7/365 - this includes both office and kitchen locations in multiple countries across Asia, the Middle East, and Europe.

As the Engineering Manager for this team, you will be accountable for its overall success, including all technical and delivery outcomes, and will guide the long-term technical strategy of the networking posture for the company.

What you’ll be doing:

• Line managing teams of network engineers that build & run the infrastructure on which the company relies 
• Leading the team strategy, including defining and tracking its success measures
• Driving the operational excellence of the team, including its on-call, observability and security postures
• Working closely with our telecommunication and networking partners and managing those relationships
• Building a team of diverse & experienced engineers, and guiding them to deliver at a rapid but sustainable pace
• Creating a learning environment for your team and providing career mentorship for engineers 
• Working with users, engineers, and product teams across the business to understand what’s needed of our infrastructure
• Making our production environments continuously available, resilient and scalable
• Improving and implementing processes that scale with the company
• Oversee audits and address critical findings with creative and practical solutions.

Requirements:

• Experience of line managing a team in the engineering space
• You have previously been a Network Engineer and or Network Operations lead, building & delivering capabilities at pace 
• Functional understanding of networking (on-prem, cloud & hybrid)
• Experience managing vendor relationship in the Telco & MSP space
• Experience of campus-level networking, including Wi-Fi management (particularly the Juniper ecosystem)
• Experience with end-user compute environments and interfacing with other support functions.
• Experience in delivering automation capabilities to improve operational efficiencies and reduce human error 
• Process-driven with a track record for driving continuous improvement
• A highly collaborative management style, seeking consensus across a wide range of stakeholder groups
• You practice servant leadership - you set goals and offer advice, setting your team up for success
• You're a natural recruiter, passionate about building your team

Life at Deliveroo

We are a growing team, with a very large impact, seeking to answer some of the most interesting questions out there. We move fast, we’re always looking for new ideas and we’re very transparent about the decisions we make and why we make them.

There are so many questions we need to answer and plenty more we haven’t even encountered. How do data and technology help restaurants to grow as consumer habits change? How can we predict what someone wants to order for dinner long before the idea has even crossed their mind? At Deliveroo these are just some of the tough problems we are solving - and there is no challenge that cannot be yours. No solution is owned by a particular team, which means the scope for growth and personal impact is enormous.

Workplace & Diversity

At Deliveroo we know that people are the heart of the business and we prioritise their welfare. We offer multiple benefits in areas including health, family, finance, community, convenience, growth and relocation.

We believe a great workplace is one that represents the world we live in and how beautifully diverse it can be. That means we have no judgement when it comes to any one of the things that make you who you are - your gender, race, sexuality, religion or a secret aversion to coriander. All you need is experience with (most) food and a desire to be part of one of the fastest-growing startups in an exciting space.