Lead Product Operations Manager, Fintech

Who we are is what we do.

Deel and our family of growing companies are made up of global teams dedicated to helping businesses hire anyone, anywhere, easily. 

The team comprises over three thousand self-driven individuals spanning over 100 countries, and our unified yet diverse culture keeps us continually learning and innovating the platform and products for customers.

Companies should be able to hire the best talent anywhere in the world, so we are building the best platform to make that a reality. Our market-leading technology, expertise, and global team are crucial to the platform’s success. We deliver the best products and features in our space, enabling millions of jobs worldwide and connecting the global workforce with the best companies and opportunities.

Why should you be part of our success story?

A 30-mile hiring radius should no longer dictate how companies hire because exceptional talent lives everywhere. Deel sees a world without hiring borders and endless talent that pairs perfect candidates with great companies.

We offer global teams all the tools they need to hire, onboard, manage, pay, and scale at full speed. We aim to foster a diverse global economy by building a generational platform that seamlessly connects companies with talent worldwide.

After our successful Series D in 2021, we raised another $50M in 2023, doubling our valuation to $12B. There’s never been a more exciting time to join Deel — the international payroll and compliance market leader.

Why join us?

Join a hyper-growth company and top industry player where you'll tackle creative tasks and have the space to innovate. We are an HR Fintech with global reach and on top of the workers’ wallet. You will solve challenging problems and deliver impact to the organization while being part of super inclusive, fully remote team of highly driven and creative individuals to learn from.

What you will do:

• Leading large cross-functional projects: You will take charge of driving and managing significant projects aimed at enhancing our product. Your ability to collaborate with diverse teams and stakeholders will be essential in achieving project goals. 

• Leading product operations for Fintech means you are defining and owning the processes between the Fintech product teams with other Fintech teams (FinOps, FincCrime, TechOps), as well as PSP and other banking partners

• Assessing and validating products form a financial point-of-view, you understand payment flows, accounting settings, and consequences of late payments, dunning and collection

• Seeking information and building the product: You will proactively seek information to solve conceptual problems and actively contribute to building and refining our product. Your analytical skills and attention to detail will be crucial in understanding user needs and translating them into product improvements. 

• Driving GTM and global rollouts: You will be responsible for driving the go-to-market strategy and leading global rollouts of our fintech product. Your strategic thinking and project management abilities will ensure successful launches and adoption across different markets. 

• Identifying root causes and architecting solutions: You will investigate and analyze issues related to the fintech product, identifying their root causes and designing effective solutions. Your problem-solving skills and technical acumen will enable you to tackle complex challenges. 

• Designing and implementing operational systems and processes: You will contribute to the design and implementation of sophisticated operational systems and processes that optimize the efficiency and scalability of our fintech operations. Your operational expertise will drive operational excellence and streamline workflows.

Requirements:

• 7+ years of experience in a product operational role closely aligned with product and engineering teams. 

• 2+ years of experience managing a high-performing team. 

• 3+ years of experience with financial products, such as PSP, wallets, expanse management,  AML tools, credit & collections or credit/debit cards

• Passion for delivering an outstanding user experience and the ability to develop a deep understanding of complex products and their use cases. 

• Excellent stakeholder management skills, with the ability to push back when necessary, build strong relationships, and effectively manage multiple senior stakeholders.

• Proficiency in data analysis, BI tools (SQL, Looker, Snowflake, Datadog, Excel/Sheets) and superior presentation skills 

• Strong empathy for user problems and the ability to build effective solutions that address their needs. 

• Excellent multitasking skills and the ability to manage multiple priorities simultaneously. - Problem-focused and solutions-oriented mindset, coupled with meticulous attention to detail and a hands-on approach. 

• General technical knowledge of software development processes, particularly designing and building integrations , is a significant advantage. 

• Strong SQL skills and superior presentation skills to effectively communicate insights and recommendations. 

• Prior experience in a fast-paced, product-driven tech company. Join our team as the Lead Product Operations Manager

Total Rewards

Our workforce deserves fair and competitive pay that meets them where they are. With scalable benefits, rewards, and perks, our total rewards programs reflect our commitment to inclusivity and access for all. 

Some things you’ll enjoy

• Provided computer equipment tailored to your role

• Stock grant opportunities dependent on your role, employment status and location

• Additional perks and benefits based on your employment status and country

• The flexibility of remote work, including WeWork access where available

At Deel, we’re an equal-opportunity employer that values diversity and positively encourage applications from suitably qualified and eligible candidates regardless of  race, religion, sex, national origin, gender, sexual orientation, age, marital status, veteran status, disability status, pregnancy or maternity or other applicable legally protected characteristics.

Unless otherwise agreed, we will communicate with job applicants using Deel-specific emails, which include @deel.com and other acquired company emails like @payspace.com and @paygroup.com. You can view the most up-to-date job listings at Deel by visiting our careers page.

Deel is an equal-opportunity employer and is committed to cultivating a diverse and inclusive workplace that reflects different abilities, backgrounds, beliefs, experiences, identities and perspectives.

Deel will provide accommodation on request throughout the recruitment, selection and assessment process for applicants with disabilities. If you require accommodation, please inform our Talent Acquisition Team at recruiting@deel.com of the nature of the accommodation that you may require, to ensure your equal participation.