Manager, Digital Programs

Location: Shanghai, China

Time Type: Full time

Job Description

Manager, Digital Programs is responsible for planning, coordinating, and executing key initiatives that support business growth in the China market. This role provides structure, governance, and delivery excellence for cross-functional programs spanning retail, eCommerce, supply chain, and corporate functions.

Manager, Digital Programs ensures alignment between global initiatives and China-specific priorities, driving outcomes that enhance customer experience, operational efficiency, and market competitiveness.

The ideal candidate has strong project/program management skills, a business-oriented mindset, and the ability to lead without direct authority across diverse teams and stakeholders.

· Program Management

· Lead end-to-end planning, execution, and delivery of key programs in China.

· Ensure programs are aligned with global strategy and local business needs.

· Stakeholder Collaboration

· Partner closely with China business leadership, global IT, and external vendors.

· Manage communication and expectations across diverse stakeholder groups.

· Risk & Issue Management

· Identify risks, dependencies, and roadblocks early; implement mitigation plans.

· Escalate issues with transparency and propose solutions.

· Financial & Resource Management

· Track program budgets and resources.

· Optimize allocation of project teams and vendor support.

· Change Management & Adoption

· Support business readiness and adoption of new systems, processes, and tools.

· Deliver training, communications, and change initiatives to ensure successful outcomes.

· Performance Tracking

· Define and monitor KPIs for program success.

· Provide data-driven insights and reports to senior leadership.