Senior Network Engineer

AS OUR NETWORK ENGINEER, YOU WILL HAVE THE OPPORTUNITY TO:

• Lead on the resolution of escalated incidents and problems, ensuring business service level targets are achieved and managing stakeholders within the business.
• Own the successful fulfilment of complex service requests and changes, within the agreed timelines.
• Be technical engineering lead on network projects, supporting the ongoing development of the global network and working closely with the network architecture team.
• Maintain and manage the global network monitoring platform, ensuring it consistently meets the demands of the business.
• Support the development of operational business processes and successful delivery of service improvement opportunities.
• Be point of technical authority for the NOC team members, providing Technical / Operational assistance and guidance.
• Develop key relationships with a multitude of stakeholders across the business.
• Drive best practice, proactivity, and innovation; enabling our customers to have the best customer experience.
• Maintain technical and process documentation within the Network Support function.
• Provide operational cover and support for the 24/7 global NOC team.
• Be involved in directly supporting the successful delivery of major sporting events to our global customer base. 

YOU’LL BE SET UP FOR SUCCESS IF YOU HAVE:

• Previous experience of working within a 24/7 network operations department. 
• Minimum of 5 years’ experience within an equivalent 2nd line Network Support role.
• Strong demonstrable experience in supporting, maintaining, and developing a complex Cisco routing and switching network environment on a large global scale.
• Strong demonstrable experience in supporting and maintaining large estates of next generation enterprise Firewalls.
• Expertise in management of Load Balancers within a production network.
• Ability to develop design principles, models, plans, internal standards, and processes based on industry best practices. 
• Previous experience in technically leading on the successful delivery of significant network evolution / implementation projects.
• Flexibility to support a 24x7 global operation, including providing ‘out of hours’ on-call assistance.
• Strong working knowledge of ITIL Incident, Problem, and Change Management components.  
• Previous experience in managing and evolving Network Management systems.
• The ability to quickly assess, prioritise, respond, resolve incidents.
• Excellent communication skills and proven stakeholder management. 
• Demonstrated strategic and tactical thinking, quantitative and analytical skills, while under pressure. 
• Hands on experience of working with IT Service Management tools such as ‘Halo’.
• The ability to promptly learn new network technologies and shape the delivery of these into an operational

EVEN BETTER IF YOU HAVE:

• Over 7 years’ experience in working within a complex Network Support environment.
• Demonstrable broadcast experience and understanding of broadcast systems/technologies.  
• Significant experience of managing a multitude of Cisco routing and switching technologies - IOS and NE-OX
• Previous experience of Multicast networking.
• Previous experience in installation and management of Fortinet products – FortiGate, FortiManager, FortiAnalyser.
• CCNP certification (or higher)
• NSE5 Fortinet Certification (or higher)
• ITIL Certification