AS OUR NETWORK ENGINEER, YOU WILL HAVE THE OPPORTUNITY TO:
- Lead on the resolution of escalated incidents and problems, ensuring business service level targets are achieved and managing stakeholders within the business.
- Own the successful fulfilment of complex service requests and changes, within the agreed timelines.
- Be technical engineering lead on network projects, supporting the ongoing development of the global network and working closely with the network architecture team.
- Maintain and manage the global network monitoring platform, ensuring it consistently meets the demands of the business.
- Support the development of operational business processes and successful delivery of service improvement opportunities.
- Be point of technical authority for the NOC team members, providing Technical / Operational assistance and guidance.
- Develop key relationships with a multitude of stakeholders across the business.
- Drive best practice, proactivity, and innovation; enabling our customers to have the best customer experience.
- Maintain technical and process documentation within the Network Support function.
- Provide operational cover and support for the 24/7 global NOC team.
- Be involved in directly supporting the successful delivery of major sporting events to our global customer base.
YOU’LL BE SET UP FOR SUCCESS IF YOU HAVE:
- Previous experience of working within a 24/7 network operations department.
- Minimum of 5 years’ experience within an equivalent 2nd line Network Support role.
- Strong demonstrable experience in supporting, maintaining, and developing a complex Cisco routing and switching network environment on a large global scale.
- Strong demonstrable experience in supporting and maintaining large estates of next generation enterprise Firewalls.
- Expertise in management of Load Balancers within a production network.
- Ability to develop design principles, models, plans, internal standards, and processes based on industry best practices.
- Previous experience in technically leading on the successful delivery of significant network evolution / implementation projects.
- Flexibility to support a 24x7 global operation, including providing ‘out of hours’ on-call assistance.
- Strong working knowledge of ITIL Incident, Problem, and Change Management components.
- Previous experience in managing and evolving Network Management systems.
- The ability to quickly assess, prioritise, respond, resolve incidents.
- Excellent communication skills and proven stakeholder management.
- Demonstrated strategic and tactical thinking, quantitative and analytical skills, while under pressure.
- Hands on experience of working with IT Service Management tools such as ‘Halo’.
- The ability to promptly learn new network technologies and shape the delivery of these into an operational
EVEN BETTER IF YOU HAVE:
- Over 7 years’ experience in working within a complex Network Support environment.
- Demonstrable broadcast experience and understanding of broadcast systems/technologies.
- Significant experience of managing a multitude of Cisco routing and switching technologies - IOS and NE-OX
- Previous experience of Multicast networking.
- Previous experience in installation and management of Fortinet products – FortiGate, FortiManager, FortiAnalyser.
- CCNP certification (or higher)
- NSE5 Fortinet Certification (or higher)
- ITIL Certification
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