Site Reliability Engineer (Backshift)

About Us 

We’re Dayshape—an award-winning software scale-up with big ambitions and the momentum to match. Trusted by Big Four and many other top professional services firms globally, our AI-powered resource management platform is helping organisations to achieve extraordinary results.   

Our platform stands apart as the only solution that combines advanced AI, real-time project financials, and firm-wide insights to elevate resource management to a strategic function. By driving profitable growth, powering confident decisions, and ensuring satisfied clients and teams—we're helping our customers build strong organisations and careers for the long term. 

Why our customers love Dayshape: 

• We help professional firms optimise margins and increase revenue, unlocking access to more profitable work.   

• We provide complete operational visibility today and the tools to confidently predict tomorrow.   

• We empower firms to become the places where top talent wants to work -  and the best clients want to work with.  

Recognised as Scotland’s fastest-growing tech company in the Deloitte Technology Fast 50 for three consecutive years and more recently as the Enterprise Digital Tech Business of the Year at the 2024 ScotlandIS awards, we’ve consistently proven our ability to innovate and deliver real impact—and we’re always looking for like-minded people to join us. 

At Dayshape, our purpose is to improve people's working lives, and our culture is an important driving force in helping us to do just that. We're a friendly, inclusive, and ambitious team—driven by our values and a shared commitment to success. If you’re ready to join a fast-growing, high-impact company that’s reimagining resource management, then let’s talk. 

About the role 

As we grow and more customers are adopting our platform, we are scaling up to meet the demand. This means more automation of our infrastructure and deployments as well as accurate health monitoring through all our clients, both new and old. 

The person in this role will join the Site Reliability Engineering team (SRE). This team is transitioning away from a more traditional (client-facing) engineering model to develop a true SRE mindset and approach, alongside internal and external stakeholders.  

This role is our second backshift SRE role and your role will be to help provide a service to our teams in other regions, particularly the United States. Therefore the roles requires someone who is a self-starter, happy to work between the hours of 1:30pm-10pm.

What You’ll Do 

• Support customers by completing infrastructure operations support tasks and change requests.  

• Become familiar with scheduling and coordinating team priorities via the SRE Kanban board.  

• Contribute to automating or improving SRE activities 

• Independently able to manage on-call scenarios, ensuring return of service promptly and escalating only in situations where there are wider implications to the company.  

• Diagnose and triage escalated issues.  

• Grow your understanding of the various tools used to monitor the stability of our infrastructure estate and seek opportunities to develop this by implementing alerts and dashboards that aid the team.    

• Actively contribute to the quality of the teams work by using common testing practices and providing good quality reviews on PR's.  

• Contribute to feature development of SRE automation and self-service tools  

• Develop knowledge and understanding of our infrastructure estate and software release processes so that you can help manage the estate and deploy new version releases. 

Technical Skills  

• Work will involve the following technologies:  

• Tools - Jira, Git , Github  

• Platforms - Azure Technologies used by our application, Azure monitoring, alerting and dashboarding Azure Devops  

• Languages - Pulumi & Terraform , Python , Yaml , Powershell  

About you   

There is lots of scope for growth within this role (and the company overall). Somebody who is a great fit for this role will already have experience in an SRE role, or be an establish software engineer keen to move into the SRE space. As this is a backshift role, you will need to be a self-starter, happy to work between the hours of 2:00pm-10:30pm. 

• Working closely with others will be second nature to you, collaborating closely with your engineering colleagues, along with developing relationships with our support and implementation teams. 

• Experience working in DevOps and/or Site Reliability Engineering or an experienced software engineer keen to move into the SRE space 

• Experienced working with the following: 

• Powershell (or similar scripting language) or Python 

• Designing and building infrastructure using Azure and Azure Devops 

• Infrastructure as Code 

• CI/CD 

• Comfortable debugging and understanding code 

• Knowledgeable about a range of technologies, and enjoy learning others 

• Have worked closely with all facets of an engineering department to drive good practice when it comes to deploying and making their systems observable 

• Great at breaking down big tasks into small chunks, solving tricky problems and tackling risks 

• Enjoy working in a busy, fast-paced culture  

• Keep a cool head in pressure situations, maintaining a problem-solving mindset, but also knowing when to escalate 

What you’ll get 

• Starting salary between £44,100 and £50,000 depending on experience 
• 15% uplift on base salary for hours scheduled between 7:00 PM and 7:00 AM.
• At least £1,000 per year to spend on professional and personal development
• 33 days' holiday per year (including bank holidays), increasing by 1 day each year to a maximum of 40 days
• Paid four week sabbatical in your fifth anniversary year on top of your holiday entitlement
• Private healthcare and rewards through Vitality
• Income protection and death in service cover
• Enhanced family leave policies
• Matched 5% auto-enrolment workplace pension scheme
• Access to wellbeing offerings, such as our Employee Assistance Programme and a dedicated counselling service
• Innovation Week twice a year - a chance to experiment and work off-project
• Volunteering time – up to 20 hours a year to participate in volunteer work. 
• Weekly All Hands meeting for inspiration and over-communication
• Time out of the working week for team socials each month, with a mix of in-person and virtual options: past events include hiking, family BBQs, online games, D&D, and at-home cocktail classes!
• Genuinely nice, smart people to work with, who are excited about growing our company

Working Details 

This is a full-time, backshift role and usual hours are 37.5 hours per week, 14:00 – 22:30. There is a requirement to cover some maintenance windows out of these hours (for which you will earn TOIL), as well as on-call rotation for out of hours major incidents.  

We’re ideally looking for someone in/around Edinburgh, though we’re open to the possibility of this being a remote role (as long as you're in the UK). We don't mandate required office time, but we find that most of the team in Edinburgh enjoy working from home 2-3 days a week, and come into our office to connect with each other, make use of space, and for meetings.

Join the team! 

Equality of opportunity is more than just a responsibility: we believe it’s a huge advantage to welcome a variety of experiences and perspectives into the team. Diversity is a great asset and, as such, we strongly encourage applications from any background. 

This is your opportunity to really influence how we get things done, and especially how we scale our technical solutions and ensure they are running smoothly. We're doing well, but there's lots more to do in order to maintain the high bar and pace that we've set. 

Everyone here is growing personally as the company grows, so if that sounds like something you’d like to be part of, we’d love to see your application. 

The deadline for applications is Monday 14th April at 12pm. Interviews will be taking place the following couple of weeks after the closing date.