Business Systems Analyst Sr
Location: Canada
Dayforce is a global human capital management (HCM) company headquartered in Toronto, Ontario, and Minneapolis, Minnesota, with operations across North America, Europe, Middle East, Africa (EMEA), and the Asia Pacific Japan (APJ) region.
Our award-winning Cloud HCM platform offers a unified solution database and continuous calculation engine, driving efficiency, productivity and compliance for the global workforce.
Our brand promise - Makes Work Life Better™ - Reflects our commitment to employees, customers, partners and communities globally.
About the opportunity
We are seeking an experienced Senior Salesforce Business Analyst / Solution Specialist with deep expertise in Sales Cloud to partner with business stakeholders and deliver scalable, high-impact Salesforce solutions.
In this role, you will act as a trusted advisor and subject matter expert (SME), translating business needs into technical solutions, driving platform enhancements, and leading end-to-end delivery across Salesforce initiatives.
What you'll get to do
- Collaborate with business stakeholders to elicit, analyze, and document business and system requirements
- Translate requirements into functional specifications, solution designs, and user stories
- Serve as a Salesforce Sales Cloud SME, providing strategic guidance on platform capabilities and best practices
- Lead and support end-to-end delivery of Salesforce projects, including design, configuration, testing, and deployment
- Perform Salesforce administration and configuration (declarative), including workflows, flows, validation rules, and security model
- Partner with technical teams to ensure solutions are scalable, maintainable, and aligned with architecture standards
- Conduct impact analysis, risk assessment, and solution feasibility evaluations
- Support and lead User Acceptance Testing (UAT) to ensure solutions meet business requirements
- Provide ongoing production support, troubleshooting issues and coordinating resolutions
- Maintain and enhance Salesforce documentation, knowledge base, and release communications
- Drive process improvements and adoption through training, demos, and stakeholder engagement
- Manage stakeholder relationships and lead cross-functional initiatives and projects
Required skills & experience
- 8+ years of experience as a Business Analyst, Salesforce BSA, or similar role
- Strong expertise in Salesforce Sales Cloud (mandatory)
- Hands-on experience with Salesforce configuration (declarative development)
- Proven experience delivering Salesforce implementations and enhancements end-to-end
- Strong understanding of business process mapping, requirement gathering, and solution design
- Experience working in Agile/Scrum environments
- Excellent analytical, problem-solving, and communication skills
- Ability to bridge business and technical teams effectively
- Bachelor’s degree in Computer Science, Engineering, Business, or related field preferred
Preferred Qualifications
- Salesforce certifications such as: Salesforce Administrator, Salesforce Business Analyst, Sales Cloud Consultant
- Experience with Salesforce CPQ / Revenue Cloud (nice to have)
- Familiarity with Sales processes such as GoToMarket processes, Sales Compensation / Incentives, Outreach, Forecasting and Revenue Intelligence
- Familiarity with Agentforce
- Experience with reporting, dashboards, and data analysis in Salesforce
What would make you really stand out
- Strong consulting mindset with the ability to influence stakeholders
- Ability to lead discussions, workshops, and executive-level presentations
- Proven track record of driving Salesforce adoption and process optimization
- Highly organized, self-driven, and capable of managing multiple priorities in a fast-paced environment
- Deep understanding of Salesforce best practices and platform roadmap
What’s in it for you
Dayforce is fueled by the diversity of our talented employees. We are an equal opportunity employer and consider and embrace ALL individuals and what makes them unique. We believe our employees should be happy and healthy, with peace of mind and a sense of fulfillment.
We encourage individuals to apply based on their passions.
Dayforce encourages personal and professional growth. We offer excellent time away from work programs, comprehensive wellness initiatives and recognition through competitive pay and benefits.
With a commitment to community impact, including volunteer days and our charity, Dayforce Cares we provide opportunities for you to thrive both in your career and personal life. Our focus is not just on your job but on supporting you to be the best version of yourself.
This job posting is for an existing vacancy
Artificial intelligence may be used in the screening, assessment, or selection of applicants for this position.
Please note that the salary range mentioned in this job description should serve simply as a guide. The final compensation offered may vary based on a variety of factors, including bonuses and/or incentives, or a candidate’s experience, skills, budget and location. Our company is committed to providing a fair, equitable, and competitive package that reflects the value an individual brings to the organization.
Proficiency in English is required for this position as this role will regularly interact with English-speaking stakeholders, co-workers, managers and/or clients across the world. Further, our back office support teams, including but not limited to Human Resources, are primarily English speaking. Employees need to be able to communicate with these departments in English to appropriately administer their business relationship. Due to the significant high volume of interactions with these English-speaking co-workers, managers, stakeholders and/or clients, which is inherent to this position, it is not possible to reorganize the company's activities to avoid this requirement.
Fraudulent Recruiting
Beware of fraudulent recruiting. Legitimate Dayforce contacts will use an @dayforce.com email address. We do not request money, checks, equipment orders, or sensitive personal data during the recruitment process. If you have been asked for any of the above, or believe you have been contacted by someone posing as a Dayforce employee, please refer to our fraudulent recruiting statement found here: https://www.dayforce.com/be-aware-of-recruiting-fraud
Dayforce actively monitors all job applications to ensure authenticity. Submissions determined to be fraudulent or misleading will be declined from the recruitment process
Pour consulter cette offre d'emploi en français, veuillez utiliser le lien: https://jobs.dayforcehcm.com/fr-CA/mydayforce/alljobs
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