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Davies Group

System Support Junior Developer

Pune, Maharashtra
SFTP
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Description

System Support/Junior Developer - PUNE

Department: Business Support

Employment Type: Permanent - Full Time

Location: Viman Nagar – Pune, Maharashtra, Pune

We're on the lookout for a System Support Coordinator. As a System Support Coordinator, you will:

Key Responsibilities

  • Provide technical support and troubleshooting for system-related issues.
  • Assist in the maintenance and administration of systems and applications.
  • Collaborate with cross-functional teams to resolve technical problems.
  • Develop and maintain documentation for system processes and procedures.
  • Support the integration and implementation of new systems and applications.
  • Assist with regulatory reporting activities.
  • Support data correction and validation, including tier structure and claim data changes.
  • Perform data analysis and quality assurance reviews to ensure accuracy and compliance of submitted files. 
  • Manage SFTP workflows, including posting outbound files and downloading inbound files for processing. 
  • Generate and analyze system reports, including Month-End reporting 
  • Coordinate the exchange of files to and from external vendors, ensuring timely and accurate delivery. 
  • Monitor and triage help desk tickets; provide support for user account activation, deactivation, and general system access issues.
  • Participate in system upgrades and enhancements.
  • Ensure data integrity and security within systems.
  • Provide training and support to end-users on system functionalities.
  • Other duties as assigned. 

Skills, Knowledge & Expertise

  • Degree or equivalent experience in Information Technology, Computer Science, or a related field.
  • Experience in system support and administration.
  • Knowledge of system monitoring and troubleshooting techniques.
  • Excellent written and verbal communication skills.
  • Ability to manage multiple tasks and projects simultaneously.
  • Strong organizational skills and attention to detail.
  • Ability to work collaboratively with cross-functional teams.
  • Proficiency in using system support tools and software.

Davies Group
Davies Group

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