EL PL Technical Lead

Department: Claims Management

Employment Type: Permanent - Full Time

Location: Liverpool, United Kingdom, Liverpool, Hybrid

Key Responsibilities

• Construction Technical Lead and Point of contact for day-to-day queries for both Keoghs, Client Managers / Team Leaders, Broker and Insurer
• Technical referrals point for all Corporate Risks construction accounts.
• Responsible for preparing and maintaining client litigation handling manuals and regularly updates on changes and developments
• Provide technical oversight, supervision, mentoring and training across pre-litigation and litigation construction teams.
• Devising strategies and updates on industry developments 
• Sign court documents for construction clients and support technical quality, governance, and risk management across the portfolio.
• Manage a small number of construction client risks and provide technical input on client opportunities as the sector grows.
• Lead liaison on client audits for designated Construction clients with support from Client Service Manager 
• Support the CAM with litigation handling manuals and regularly update team on any changes and developments
• Prepare for and attend Operational and Performance review meetings with Construction clients to include focus on KPIs (quality/defensibility) and claims risk related performance, and ownership of technical aspects of claims pack
• Attendance at internal technical meetings led by Technical Manager/Director

• Building relationships with Keoghs clients and, where appropriate Insurers
• Manage a mixed caseload of construction / EL/PL multi track/specialist cases consisting of claims typically valued more than £100,00
• Minimum five chargeable hours per day 
• Provide assistance to CAMS and Partners on specialist and high value claims up to a value of £1,000,000.
• Assessing and advising on liability and quantum
• Devising strategies to resolve cases with the best possible outcome, identifying areas to investigate and evidence to collate
• Make full use of the firm’s Case Management System in progressing files from receipt to closure
• Draft pleadings to include Defences and witness evidence
• Attend court in person or by telephone, attend trials, settlement conferences etc as required
• Achieve targets in terms of chargeable hours, WIP and the collection of client MI
• Working with the wider team to ensure a seamless delivery of services to Keoghs clients
• To ensure compliance with the SRA standards & regulations
• Adhere to the Keoghs Values

• Support the Construction Sector Lead in promoting and growing Construction client base
• Attendance at client review meetings – operational and strategic
• Prepare and deliver training/case surgeries/workshops 
• Socialising and attending client and industry events

Skills, Knowledge & Expertise

• Prove knowledge and profile with the construction claims market 
• High Value Construction EL/PL litigated file handling experience
• Ability to development and successfully manage clients’ relationships
• Capable of devising case and defensibility strategies
• Positive, confident and enthusiastic
• Excellent listening, verbal and written communication skills
• Excellent inter-personal and client care skills
• Excellent marketing skills
• Excellent IT skills
• High level of analytical skills
• Ability to win the trust and confidence of others, inspire and motivate
• Ability to make decisions
• Ability to anticipate problems and identify solutions
• Driven to achieve
• Good advocacy skills 

Job Benefits

• Davies Incentive Plan
• 25 days holiday per year which increases with level of service (opportunity to buy & sell 3 days)
• Family Cover Private Medical Insurance (Bupa)
• Simply Health Care Cash Plan
• WeCare – 24/7 online GP, mental health support and virtual wellbeing covering a whole host of topics to do with health, mental health, wellbeing & healthy living and financial & legal wellbeing
• Death in Service
• Critical Illness Cover
• PHI/Income Protection (Private health insurance)
• Pension Contribution based 5% Employee / 3% Employer
• Employee Resource Groups
• Employee Volunteering Programme
• Cycle to Work Scheme*
• Tech Scheme*
• Season Ticket Loan*
• Gym Flex*
• Access to Online Discount Sites
• Discounted Gourmet Society Membership
• Discounted Tickets for Merlin Attractions nationwide
• Discounts at local retail outlets