Engineering Manager I - AAA Supportability

The AAA Supportability Engineering Team at Datadog is a team passionate about improving the customer experience.  By collaborating with product, engineering, and support teams, we analyze customer pain points and build both internal and customer-facing tools to improve usability and enable quick resolution of issues our customers are facing. 

As the Engineering Manager for the AAA Supportability Engineering Team, you will lead a high-performing team of software engineers, guiding them in building and maintaining these mission-critical systems. Collaboration is key in this role, needing to work closely with other engineering, product, and support teams across Datadog. Your strategic vision will not only guide your team’s day-to-day operations but also influence the long-term roadmap of support within Datadog.  

At Datadog, we place value in our office culture - the relationships that it builds, the creativity it brings to the table, and the collaboration of being together. We operate as a hybrid workplace to ensure our employees can create a work-life harmony that best fits them.

What You’ll Do: 

• Guide and mentor a diverse team of 6-8 software engineers, fostering their career growth while ensuring high team performance.

• Actively invest in team members’ career development by providing regular feedback and support.

• Drive the technical roadmap in collaboration with your team, product managers, and support teams ensuring it aligns with company objectives and directly contributes to improving customer satisfaction.

• Engage strategically with complex technical problems and work with your team to produce well-defined and actionable plans.

• Stay in touch with your team’s systems, and roll up your sleeves when needed to unblock your team by writing code or troubleshooting issues.

• Foster an engineering culture that prioritizes operational excellence, ensuring that the team’s deliverables are well-engineered and set new standards for quality and reliability.

• Contribute to engineering-wide initiatives as a member of Datadog’s engineering management team.

Who You Are: 

• You have proven experience managing teams that built and operated business-critical systems.

• You have demonstrated ability in designing, building, and operating distributed systems to solve problems at scale.

• You have worked on building internal tooling.

• You are an excellent communicator and collaborator, able to work effectively through complex technical problems with a diverse group of stakeholders.

• You are comfortable in a fast-paced, high-growth environment, able to adapt strategies and solutions in response to emerging challenges and opportunities.

Datadog values people from all walks of life. We understand not everyone will meet all the above qualifications on day one. That's okay. If you’re passionate about technology and want to grow your skills, we encourage you to apply. 

Benefits and Growth:

• New hire stock equity (RSUs) and employee stock purchase plan (ESPP)

• Continuous professional development, product training, and career pathing

• Intradepartmental mentor and buddy program for in-house networking

• An inclusive company culture, ability to join our Community Guilds (Datadog employee resource groups)

• Access to Inclusion Talks, our Internal panel discussions

• Free, global mental health benefits for employees and dependents age 6+

• Competitive global benefits