Sr. Technical Program Manager, Professional Services

Location: India

Department: Professional Services Operations

As a Staff Project Manager, you are instrumental in advancing our Professional Services team's mission, which is dedicated to accelerating and de-risking our customers' outcomes by ensuring the success of every project we undertake. Your role is pivotal in not only achieving project goals but also in maintaining an exceptional level of customer satisfaction throughout the process. You will expertly navigate the balance between delivering outstanding results and aligning with the commercial objectives of the Professional Services organization. Your leadership and strategic insight will contribute directly to our clients' success and the growth of our business.

The impact you will have:

• You will take ownership of all commercial delivery of services from a project administration and director perspective across numerous projects, ranging from a single individual for 2-3 weeks to 6-month engagements of multi-person teams
• Serve as a trusted advisor to senior customer stakeholders, driving clarity, alignment, and confidence through all stages of delivery
• Shape the success of engagements by proactively managing risks, aligning cross-functional teams, and ensuring customer outcomes are met or exceeded
• Ensure accurate reporting on projects and keep all relevant parties up-to-date with project activity and success
• Drive growth in key accounts by identifying expansion opportunities, influencing future roadmaps, and enabling continued adoption of the Databricks platform
• Contribute to the evolution of delivery best practices within the Professional Services team and mentor junior team members to build future leaders

What we look for:

• Proven experience leading complex, enterprise-scale data or AI/ML projects in a fast-paced customer-facing environment
• Extensive experience successfully managing and overseeing projects with teams of up to 5 people, with contract values in excess of $0.5 million
• Ability to engage, influence, and build trust with senior executive stakeholders on the customer side, including CxOs
• Strong understanding of cloud platforms (AWS, Azure, GCP) and familiarity with data lakehouse architecture or modern data platforms
• Demonstrated ability to manage multiple workstreams across technical and business stakeholders, balancing scope, time, and risk
• Experience working with cross-functional teams, including engineering, solution architects, sales, and partners
• Skilled in driving structured governance, managing stakeholder expectations, and facilitating executive-level communication
• Experience in setting up and managing project delivery frameworks, including Agile, Scrum, or hybrid methodologies, ideally with PMI/PRINCE/AGILE certification
• Comfort with ambiguity and ability to bring clarity and structure to unstructured or evolving customer engagement
• Ability to identify delivery risks early and implement mitigation plans to ensure customer outcomes and satisfaction
• Experience with commercial aspects of delivery, including change control, SoW management, and margin protection
• High ownership mindset with a bias for action, accountability, and customer success
• Excellent verbal and written communication skills, with the ability to influence at all levels.
• Experience identifying opportunities to expand or upsell services in the context of ongoing delivery engagements
• A product-oriented mindset or experience working closely with product teams is a plus
• Ability to mentor team members.