Manager , Revenue Operations

GAQ126R97

We are seeking an experienced Revenue Operations Manager to lead a team of Revenue Analysts in our newly formed Databricks Global Business Services organization. In this role, you will be responsible for leading daily Order-to-Cash operations, supporting global revenue accounting operations, and ensuring a smooth revenue close process. You will play a crucial role in maintaining data integrity by ensuring all customer transaction and subscription information is accurate and reportable. Furthermore, you will collaborate with cross-functional teams to create and promote a scalable and efficient Order-to-Cash process. This position requires close collaboration with our core Revenue Operations teams based in the U.S., providing essential global financial support to Databricks.

The impact you will have:

• Lead and manage a team of Revenue Operations Analysts, including performance management, coaching, and development
• Partner closely with cross-functional teams across the globe, including our US headquarters, to streamline and optimize revenue operations
• Manage escalations related to order-to-cash processes, ensuring timely resolution and communication with stakeholders
• Monthly metrics highlighting performance against agreed SLAs and KPIs
• Maintain and/or create detailed SOPs for all processes
• Analyze signed contracts and completed orders for completeness, accuracy, and compliance with company bookings and revenue recognition guidelines
• Partner with Sales, Deal Desk, Renewals, Collections, Legal, and Revenue teams to develop expertise in order-to-cash policies and procedures
• Create and maintain detailed records in our ERP and billing platform to support billing, commissions, forecasting, and revenue recognition processes, adhering to internal service level agreements
• Generate and maintain comprehensive documentation of policies and processes, and assist in identifying process improvement and automation opportunities
• Execute month-end accounting and reporting activities, ensuring timely and accurate financial close processes
• Document controls and procedures for both new and existing business models to maintain compliance and operational excellence
• Provide audit support for both control and substantive testing, ensuring compliance with internal and external requirements
• Collaborate on process and system implementation and enhancement projects, assisting with user acceptance testing (UAT) as needed
• Ensure data integrity and accuracy within financial systems by performing regular reviews and audits
• Partner with the finance transformation, IT, and engineering teams to streamline revenue operations processes 

What we look for:

• Minimum of 10+ years of in revenue operational accounting experience, with demonstrated experience leading and managing teams
• 4+ years of managerial experience
• Strong accounting background with experience in revenue operational accounting and financial close processes
• Strong understanding of usage-based billing models and associated financial processes
• Proficiency with ERP systems and payment processing platforms; experience with a global ERP such as NetSuite and Salesforce is required
• High level of analytical skills with the ability to interpret large datasets, generate reports, and create / perform complex reconciliations using spreadsheet software (e.g., Excel, Google Sheets)
• Ability to adapt to evolving business needs and drive change management. Must be adaptive to change
• Proven ability to manage team performance, provide constructive feedback, and foster a positive and productive team environment
• Experience in managing and resolving complex escalations related to revenue operations