Cyber Infrastructure Engineer

Title of the role: Cyber Infrastructure Engineer

Context of the role:

• Biggest clients – 5+ billion in revenue
• Professional Services for Enterprise Fortune 500 companies
• White glove treatment- involved and regular follow ups, oversight from executives and you will need to be feel comfortable working with C-Suite and interacting with clients

Key  traits:

• 5-7 years’ experience as network engineer or network architect
• Project management skills across different departments, good stakeholder management skills.
• More experience with challenging networks
• Adaptable, there will be diverse and challenging network environments and you want to push and gain new technical experience

This is a key technical role for Darktrace, working closely with our Strategic clients, account managers and other technical teams to ensure the successful implementation of the Darktrace System. This individual must have strong project management skills to lead projects with multiple stakeholders and experience with complex architectures to guide customers through deployments.

Key Duties & Responsibilities:

• Partner with the Key Account team the lead the implementation of the Darktrace solution in customer’s environments
• Track and manage the rollout of the solution for new customer, providing feedback to the wider Account Team
• Provide expertise and troubleshooting relating to on-prem and cloud network traffic for customers
• Act as a technical liaison between customers, partners, and customer success teams
• Design and build custom client integrations and define solution architectures
• Troubleshoot technical issues and managing stakeholders to ensure the smooth implementation of the customer’s Darktrace deployment
• Recommend any optimisation that a customer can make to improve the health of their Darktrace deployment during the deployment stage.

Qualifications & Experience:

• 3-5 years of experience as a network engineer or solutions architect working in multiple environments including cloud, email, on-prem, SaaS.
• Experience working around VPNs, Firewalls, SASEs, EDRs, MDM tools are highly valued.
• Experience working with Fortune 500 companies or large, complex networks
• Advanced network troubleshooting experience for both on-prem networks and cloud 
• Strong customer service skills ideally in a customer facing role
• Experience in technical project management and strong time management skills
• Willingness to travel as needed to meet clients
• Certifications around networking and Cyber Security highly valued. (e.g. CCNA, CCNP, CompTIA Network+ / Security+, OSCP, CEH, CISSP).