Product Operations Associate

Location: New York (US)

Description

About Us:

Daisy is a tech-driven residential property management company on a mission to improve the way people live by transforming the way buildings run. In just three years, we’ve grown to manage over 250 buildings. Our team is collaborative, moves quickly, and is passionate about disrupting an outdated industry and making a real difference in people’s lives

Overview:

We're looking for a sharp, systems-minded person to join our Product Operations team — ideally someone early in their career who thinks in processes, not tasks. You'll own a vertical end-to-end: understand it deeply, do it, design the processes that make it run, and work directly with engineering to build the product that powers it.

This role will initially focus on onboarding new buildings into Daisy's platform — with a particular focus on the financial side of that transition. You'll be responsible for making onboarding faster, cleaner, and more scalable.

This is not a coordination role. You're not tracking tasks or running status updates. You're diagnosing how work actually flows, doing the actual work, designing better systems, translating those systems into product requirements, and making sure what gets built solves the real problem.

What You’ll Do:

• Process design — Map how work actually flows across your vertical. Identify the gaps, the manual steps, the points of failure. Redesign from first principles.
• Product requirements — Translate operational reality into clear, actionable specs. Work directly with engineering to define what gets built, why, and how it should behave.
• Metrics — Define what good looks like. Set the KPIs for your vertical, track them, and hold yourself accountable to them.
• Rollout and adoption — It's not done when it's built. You own making sure the team actually uses what gets shipped.
• Financial operations (initial focus) — Own the financial components of building onboarding: payment workflows, billing setup, reconciliation processes, and the handoff between Switch and our accounting infrastructure.
• Smart first. You pick up new domains fast. You ask good questions. You get to the root of a problem before jumping to solutions.
• Process obsessed. You think in systems. You see a workflow and immediately notice what's broken, redundant, or missing. You can map a process on a whiteboard and turn it into a spec.
• Able to translate operations into product. You understand how software works well enough to write clear requirements, ask the right questions of engineers, and know when something built doesn't match what was needed.
• Highly autonomous. You don't wait to be told what to do. You see a gap, you own it.
• Clear communicator. You can explain a messy process simply — to a non-technical teammate or in a written spec.
• Vibe coding experience. You've built processes or applications with AI-assisted tools,

What You Bring:

• 1–3 years of experience in operations, consulting, finance, product, or a related field
• Demonstrated ability to think in processes — not just execute them
• Comfortable with ambiguity and able to structure your own work
• Strong analytical and written communication skills
• Experience with product or engineering teams is a plus
• Vibe coding experience (Cursor, Lovable, Replit, etc.) is a plus — it signals the right kind of thinking

Compensation:

This role offers a salary of $70K-$90K. Depending on experience and qualifications, along with equity, and a competitive benefits package.

Requirements