Lead System Analyst
Department: StarHub
Location: Singapore
Employment Type: FullTime
Role: Lead System Analyst
Location: Singapore
We are partnering with a leading organisation to hire a Lead System Analyst to drive the modernisation and reliability of billing systems. This role will focus on ensuring system stability, quality, and scalability through strong QA governance, DevOps practices, and solution oversight.
Key Responsibilities
Lead the reliability and performance of billing systems, including monitoring, observability, and incident management
Conduct technical solution reviews to ensure alignment with architecture, security, and performance standards
Define and enforce engineering standards, QA governance, and best practices across systems and integrations
Oversee release and change management processes, ensuring smooth deployment and rollback strategies
Drive test strategy and quality assurance, including automation, non-functional testing, and defect management
Manage and guide vendor engineering teams, ensuring delivery quality, SLA adherence, and issue resolution
Collaborate with cross-functional stakeholders to ensure timely delivery and operational readiness
Ensure systems comply with security, audit and regulatory requirements
Prepare technical documentation and mentor team members to enhance overall engineering capability
Requirements
Degree in Computer Science, IT, Engineering or related field
7+ years of experience in IT, including systems analysis, QA, DevOps or production support
Strong experience in QA practices, including automated testing and release validation
Experience working with billing systems or similar enterprise platforms
Knowledge of BSS/OSS environments is an advantage
Proven ability in solution review, governance and enforcing engineering standards
Experience managing vendors or external teams
Familiarity with Agile, CI/CD pipelines, cloud environments and APIs (REST/SOAP)
Strong analytical, problem-solving and stakeholder management skills
Ability to work in a fast paced, production critical environment
Nice to Have
Experience in telecom billing or mediation systems
Exposure to large-scale enterprise system environments
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