Description
Sr. Software Engineer (Backend)
Team: Engineering
Location: Hyderabad
Commitment: Hybrid
Workplace Type: hybrid
Cyara is the global leader in AI-powered customer experience assurance, committed to eradicating bad CX. As the only unified platform for continuous testing and monitoring across voice, digital, messaging, and conversational AI channels, Cyara empowers hundreds of the world’s leading brands to optimize more than 350 million customer journeys every year. With enterprises rapidly deploying agentic AI systems that adapt, learn, and make autonomous decisions in real time, Cyara provides the assurance layer that turns pilots into production-ready deployments—testing AI agents with AI agents to catch what scripts can’t. From full journey visibility to AI governance, trust validation, and compliance, Cyara ensures every touchpoint works flawlessly and every AI interaction solves customer problems while delighting them in the process. Cyara helps businesses deliver secure, friction-free, and high-quality CX at scale. Interested to find out more about us? Check out: www.cyara.com
Cyara’s Values:
At Cyara, our values shape everything we do. We're passionate about Delivering Excellence by putting the customer first, collaborating globally, and always striving to improve. We take smart risks and Innovate Boldly, setting new standards and learning from every experience. Integrity First is our cornerstone—we value humility, authenticity, and respect for diversity, building trust in all we do. We Embrace Curiosity by empowering you to experiment, learn, and grow in a dynamic environment. At Cyara, our values drive us forward, shaping a culture where innovation and excellence thrive.
Cyara’s Diversity, Equity, Inclusive and Belonging:
At Cyara, we are dedicated to fostering a workplace that embodies equal opportunity and champions diversity, equity, inclusion, and belonging (DEIB). We strive to cultivate an environment where every individual feels valued, respected, and empowered to bring their whole selves to work, contributing unique perspectives and talents. Our commitment includes continuously evaluating and enhancing our policies, practices, and culture to align with our DEIB principles. We ensure a discrimination-free environment where individuals are evaluated solely on their merits and abilities, regardless of legally protected statuses such as sex, race, color, ethnicity, national origin, age, religion, disability, sexual orientation, gender identity, veteran status, or medical condition. By celebrating our differences and championing inclusivity, we enrich our organization, make more thoughtful decisions, and drive collective success.
Key Responsibilities
- Experience Level: 5-10 years
- Tech Stack: C#, .NET, REST/OpenAPI, PostgreSQL, OIDC/OAuth
- Design, develop, and maintain microservices and APIs using C#, .NET, and REST/OpenAPI.
- Build secure and scalable backend systems integrated with OIDC/OAuth2 authentication flows.
- Implement and optimize event-driven architectures using tools like Kafka or RabbitMQ.
- Write structured, actionable logs and ensure meaningful observability and monitoring.
- Manage and optimize PostgreSQL databases for performance and reliability.
- Collaborate with front-end, DevOps, and product teams to deliver end-to-end solutions.
- Lead performance tuning, memory management, and multithreading optimization efforts.
- Apply design patterns and best practices for maintainable, testable, and extensible codebases.
- Contribute to CI/CD pipelines and deployment automation.
- Knowledge on Cloud platforms like AWS/Azure
- Continuously balance security, cost, scalability, and delivery speed.
Required Skills & Experience
- Expertise in C# and .NET Core, with a focus on microservices and high-performance systems.
- Strong understanding of multithreading, memory management, and performance optimization.
- Hands-on experience with REST and OpenAPI design and implementation.
- Strong command of PostgreSQL and relational data modeling.
- Experience building event-driven architectures using Kafka, RabbitMQ, or similar.
- Familiarity with OIDC/OAuth2 for authentication and authorization.
- Experience with AWS or Azure, including managed services and serverless components.
- Experience with CI/CD pipelines (Jenkins, CircleCI, Buildkite, GitHub Actions).
- Excellent problem-solving, debugging, and communication skills.
Nice to Have
- Knowledge of monitoring and observability tools (Prometheus, Grafana, ELK, etc.).
- Front End experience with React, GraphQL
- Experience working with high-throughput, low-latency systems.
- Exposure to cost-optimized cloud architectures and performance budgeting.
Agencies: Thanks but we’ve got this one! Please, no phone calls or emails to any employees of Cyara outside of the Talent Acquisition team. Cyara’s policy is to only accept resumes from Agencies via the Cyara Agency Portal. Agencies must have a valid fee agreement in place and they must have been assigned the specific requisition to which they submit resumes, by the Cyara Talent Acquisition team before submitting any CV's. Any resume submitted outside of this process will be deemed the sole property of Cyara and, in the event, a candidate is submitted outside of this policy is hired, no fee or payment of any kind will be paid
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