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Description

Staff Software Development Engineer-Automation Engineer

Location: Work At Home - Utah, Work At Home-Arkansas, Work At Home-Idaho, Work At Home-Texas, Work At Home-Georgia, Work At Home-Montana, Work At Home-Iowa, Work At Home-Wisconsin, Work At Home-Oregon, Work At Home-Washington, Work At Home-Alaska, Work At Home-New York, Work At Home-District of Columbia, Work At Home-Connecticut, Work At Home-Nebraska, Work At Home-Rhode Island, Work At Home-Tennessee, Work At Home-Kentucky, Work At Home-Ohio, Work At Home-West Virginia, Work At Home-Maryland, Work At Home-Massachusetts, Work At Home-South Carolina, Work At Home-Missouri, Work At Home-Arizona, Work At Home-South Dakota, Work At Home-Pennsylvania, Work At Home-New Hampshire, Work At Home-Vermont, Work At Home-Minnesota, Work At Home-New Mexico, Work At Home-California, Work At Home-Maine, Work At Home-North Dakota, Work At Home-Kansas, Work At Home-Indiana, Work At Home-New Jersey, Work At Home-Nevada, Work At Home-Louisiana, Work At Home-Mississippi, Work At Home-Oklahoma, Work At Home-Alabama, Work At Home-Virginia, Work At Home-Illinois, Work At Home-North Carolina, Work At Home-Colorado, Work At Home-Florida, Work At Home-Wyoming, Work At Home-Delaware

Remote Type: Remote

Time Type: Full time

Job Description

We’re building a world of health around every individual — shaping a more connected, convenient and compassionate health experience. At CVS Health®, you’ll be surrounded by passionate colleagues who care deeply, innovate with purpose, hold ourselves accountable and prioritize safety and quality in everything we do. Join us and be part of something bigger – helping to simplify health care one person, one family and one community at a time.

Position Summary

The Staff Software Development Engineer in Automation Production Support is a senior technical leader responsible for the stability, reliability, and operational excellence of enterprise automation solutions. This role owns production support strategy for RPA and automation platforms, leads complex incident resolution, and drives proactive improvements to reduce operational risk. The position partners closely with engineering, infrastructure, QA, and business stakeholders to ensure automations are resilient, scalable, and aligned to business outcomes.

The Production Support role owns incident triage, root‑cause analysis, and coordination of fixes to ensure stable and reliable production operations. The role works closely with development and platform teams to resolve issues efficiently and prevent recurrence. Participation in a rotating on‑call schedule is expected, which may involve limited after‑hours support for critical incidents or time‑sensitive production events.

Key Responsibilities

Production Support & Operations

Serve as the technical owner for production support of automation and RPA solutions across critical business processes
Lead incident triage, root cause analysis, and permanent remediation for high‑severity automation failures
Establish and enforce runbooks, support models, escalation paths, and on‑call readiness for automation platforms
Proactively identify systemic issues and implement stability, resiliency, and performance improvements

Automation & Engineering Leadership

Provide hands‑on technical leadership for automation design, debugging, and optimization in production environments
Review automation code and configurations to ensure adherence to standards, security, and reliability best practices
Partner with development teams to ensure production readiness of new automations before release
Guide architectural decisions that reduce operational complexity and technical debt

Monitoring, Tooling & Reliability

Design and maintain monitoring, alerting, and health dashboards for automation platforms
Drive adoption of AIOps, SRE, and automation‑first support practices where applicable
Improve observability by defining meaningful metrics such as uptime, failure rates, recovery times, and business impact

Cross‑Team Collaboration & Communication

Act as a key escalation point for automation‑related production issues
Collaborate with infrastructure, application, and vendor teams to resolve platform‑level issues
Communicate incidents, risks, and remediation plans clearly to technical and non‑technical stakeholders
Mentor engineers and support analysts in automation support best practices

Required Qualifications

Extensive experience in software development and production support for enterprise systems
Strong expertise in automation/RPA platforms, scripting, and debugging complex workflows
Proven ability to lead incident response and root cause analysis in high‑availability environments
Deep understanding of SDLC, CI/CD, release management, and production readiness standards

Preferred Qualifications

Experience supporting mission‑critical automation in regulated or high‑volume environments
Familiarity with monitoring tools, job schedulers, and orchestration platforms
Experience implementing resiliency patterns, failover strategies, and automation governance
Demonstrated leadership in driving operational maturity and continuous improvement

Impact of the Role

Improves reliability and availability of automation supporting core business operations
Reduces production incidents through proactive engineering and observability
Ensures automation solutions scale safely and sustainably
Elevates production support from reactive issue handling to engineering‑led reliability

Education

Bachelor’s degree in Computer Science, Engineering, or equivalent practical experience

Pay Range

The typical pay range for this role is:

$106,605.00 - $284,280.00

This pay range represents the base hourly rate or base annual full-time salary for all positions in the job grade within which this position falls. The actual base salary offer will depend on a variety of factors including experience, education, geography and other relevant factors. This position is eligible for a CVS Health bonus, commission or short-term incentive program in addition to the base pay range listed above. This position also includes an award target in the company’s equity award program.

Our people fuel our future. Our teams reflect the customers, patients, members and communities we serve and we are committed to fostering a workplace where every colleague feels valued and that they belong.

Great benefits for great people

We take pride in offering a comprehensive and competitive mix of pay and benefits that reflects our commitment to our colleagues and their families.

This full‑time position is eligible for a comprehensive benefits package designed to support the physical, emotional, and financial well‑being of colleagues and their families. The benefits for this position include medical, dental, and vision coverage, paid time off, retirement savings options, wellness programs, and other resources, based on eligibility.

Additional details about available benefits are provided during the application process and on Benefits Moments.

We anticipate the application window for this opening will close on: 06/29/2026

Qualified applicants with arrest or conviction records will be considered for employment in accordance with all federal, state and local laws.

CVS Health

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Frequently Asked Questions

We prioritize job seekers as our customers, unlike bigger job sites, by charging a small fee to provide them with curated access to the best companies and up-to-date jobs. This focus allows us to deliver a more personalized and effective job search experience.
We've got over 200,000 jobs from 15,000+ vetted companies. No fake or sleazy jobs here!
We aggregate jobs from 15,000+ companies' career pages, so you can be sure that you're getting the most up-to-date and relevant jobs.
We're the only job board *for* software engineers, *by* software engineers… in case you needed a reminder! We add thousands of new jobs daily and offer powerful search filters just for you. 🛠️
Every single hour! We add 2,000-3,000 new jobs daily, so you'll always have fresh opportunities. 🚀
Typically, job searches take 3-6 months. EchoJobs helps you spend more time applying and less time hunting. 🎯
Check daily! We're always updating with new jobs. Set up job alerts for even quicker access. 📅

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