Staff Observability Automation Engineer

Bring your heart to CVS Health. Every one of us at CVS Health shares a single, clear purpose: Bringing our heart to every moment of your health. This purpose guides our commitment to deliver enhanced human-centric health care for a rapidly changing world. Anchored in our brand — with heart at its center — our purpose sends a personal message that how we deliver our services is just as important as what we deliver.
 
Our Heart At Work Behaviors™ support this purpose. We want everyone who works at CVS Health to feel empowered by the role they play in transforming our culture and accelerating our ability to innovate and deliver solutions to make health care more personal, convenient and affordable.

Bring your heart to CVS Health. Every one of us at CVS Health shares a single, clear purpose: Bringing our heart to every moment of your health. This purpose guides our commitment to deliver enhanced human-centric health care for a rapidly changing world. Anchored in our brand — with heart at its center — our purpose sends a personal message that how we deliver our services is just as important as what we deliver.
 
Our Heart At Work Behaviors™ support this purpose. We want everyone who works at CVS Health to feel empowered by the role they play in transforming our culture and accelerating our ability to innovate and deliver solutions to make health care more personal, convenient and affordable.

Position Summary
We are seeking a dynamic Automation Engineer to join our Enterprise Observability team, focusing on developing and implementing automation solutions to enhance our observability and operational efficiency. The ideal candidate will have a solid foundation in automation and observability technologies and a proven track record of leveraging these tools to streamline IT processes. With at least 4 years of experience in the field, the successful candidate will be well-versed in source code management using GitHub and skilled in developing automation using Ansible, PowerShell, Terraform, Jenkins, and preferably Python. This role involves crafting and deploying automation frameworks and solutions that enhance the monitoring and management of our IT systems, ensuring scalability, reliability, and efficiency.

Key Responsibilities

• Design, develop, and maintain automation solutions to support observability and IT operations, focusing on improving system monitoring, alerting, and reporting capabilities.  This includes but is not limited to agent deployment and management, synthetic transaction monitoring, and incident remediation and validation workflows.
• Manage source code and version control using GitHub, ensuring best practices in version control, code sharing, branching, and collaboration.
• Develop automation scripts and tools using Ansible for configuration management, PowerShell for task automation, Terraform for infrastructure as code (IaC) implementations, and Jenkins for continuous integration/continuous deployment (CI/CD) pipelines.
• Employ Python scripting to enhance automation efforts, contributing to more sophisticated data analysis and operational workflows.
• Collaborate with cross-functional teams to identify automation opportunities that can streamline processes, reduce manual interventions, and improve system reliability and performance.
• Participate in the full lifecycle of automation project development, from requirements gathering and design to deployment and maintenance.
• Document automation processes and solutions, providing clear guidelines and support for IT operations and development teams.
• Troubleshoot and resolve issues related to automation scripts and systems, providing expert guidance and solutions to enhance performance.
• Stay updated on the latest automation technologies and practices, continuously seeking ways to improve our operations and contribute to innovation within the team.

Required Qualifications

• A minimum of 7 years of experience developing automation solutions for observability and IT operations.
• Strong proficiency (4+ years) in source code management using GitHub, including branching, merging, and pull requests.
• Strong expertise (4+ years) using Ansible, PowerShell, Terraform, and Jenkins for developing operational automation solutions.
• Experience (3+ years) developing and maintaining event management solutions involving ServiceNow ITOM event management, CMDB, AIOps, and various observability platforms.
• Proficiency in Python (3+ years) for scripting and automation tasks is highly desirable.
• Experience (4+ years) with modern observability tools (e.g., App Dynamics, Cisco Cloud Observability, Prometheus, Grafana, App Dynamics, ELK stack, DynaTrace, New Relic) and related practices.
• Solid understanding (5+ years) of IT operations, system administration, and observability principles.
• Experience (4+ years) developing synthetic transaction monitors to validate system performance and functionality.
• Experience (4+ years) with CI/CD practices and tools, and the ability to integrate automation solutions into CI/CD pipelines.
• Ability to break down complex issues and develop innovative, comprehensive solutions.
• Strong analytical skills, with a focus on delivering actionable insights and improvements.
• Excellent problem-solving skills and the ability to work collaboratively in a dynamic, fast-paced environment.
• Strong communication and interpersonal skills, capable of working effectively with diverse teams.

Education-

Bachelor degree from accredited university or equivalent work experience(HS diploma + 4 years relevant experience)

BUSINESS OVERVIEW

Bring your heart to CVS Health Every one of us at CVS Health shares a single, clear purpose: Bringing our heart to every moment of your health. This purpose guides our commitment to deliver enhanced human-centric health care for a rapidly changing world. Anchored in our brand — with heart at its center — our purpose sends a personal message that how we deliver our services is just as important as what we deliver.  Our Heart At Work Behaviors™ support this purpose. We want everyone who works at CVS Health to feel empowered by the role they play in transforming our culture and accelerating our ability to innovate and deliver solutions to make health care more personal, convenient and affordable.  We strive to promote and sustain a culture of diversity, inclusion and belonging every day.  CVS Health is an affirmative action employer, and is an equal opportunity employer, as are the physician-owned businesses for which CVS Health provides management services. We do not discriminate in recruiting, hiring, promotion, or any other personnel action based on race, ethnicity, color, national origin, sex/gender, sexual orientation, gender identity or expression, religion, age, disability, protected veteran status, or any other characteristic protected by applicable federal, state, or local law.  We proudly support and encourage people with military experience (active, veterans, reservists and National Guard) as well as military spouses to apply for CVS Health job opportunities

Pay Range

The typical pay range for this role is:

This pay range represents the base hourly rate or base annual full-time salary for all positions in the job grade within which this position falls.  The actual base salary offer will depend on a variety of factors including experience, education, geography and other relevant factors.  This position is eligible for a CVS Health bonus, commission or short-term incentive program in addition to the base pay range listed above.  This position also includes an award target in the company’s equity award program. 
 
In addition to your compensation, enjoy the rewards of an organization that puts our heart into caring for our colleagues and our communities.  The Company offers a full range of medical, dental, and vision benefits.  Eligible employees may enroll in the Company’s 401(k) retirement savings plan, and an Employee Stock Purchase Plan is also available for eligible employees.  The Company provides a fully-paid term life insurance plan to eligible employees, and short-term and long term disability benefits. CVS Health also offers numerous well-being programs, education assistance, free development courses, a CVS store discount, and discount programs with participating partners.  As for time off, Company employees enjoy Paid Time Off (“PTO”) or vacation pay, as well as paid holidays throughout the calendar year. Number of paid holidays, sick time and other time off are provided consistent with relevant state law and Company policies. 
 
For more detailed information on available benefits, please visit jobs.CVSHealth.com/benefits

Qualified applicants with arrest or conviction records will be considered for employment in accordance with all federal, state and local laws.