Senior Manager, Project Program Management

Bring your heart to CVS Health. Every one of us at CVS Health shares a single, clear purpose: Bringing our heart to every moment of your health. This purpose guides our commitment to deliver enhanced human-centric health care for a rapidly changing world. Anchored in our brand — with heart at its center — our purpose sends a personal message that how we deliver our services is just as important as what we deliver.
 
Our Heart At Work Behaviors™ support this purpose. We want everyone who works at CVS Health to feel empowered by the role they play in transforming our culture and accelerating our ability to innovate and deliver solutions to make health care more personal, convenient and affordable.

Position Summary
We are seeking a detail-oriented Senior Manager, Project Program Management to support Provider Executive Complaints. This role involves collaborating with various functional areas to ensure timely resolution of provider issues and enhance overall provider satisfaction

Required Qualifications

• Strong communication and problem-solving skills.
• Experience in provider relations or customer service preferred.
• Ability to analyze data and identify trends.
• Collaborative mindset with a focus on continuous improvement.
• 3-5 years of Network or Project Management experience

Preferred Qualifications

• Support research and root cause analysis for Provider Executive Complaints, ensuring effective communication and resolution.
• Partner with the CVS Customer Care team to address network and provider-related issues.
• Collaborate across Network and other departments to ensure timely responses to provider inquiries.
• Drive improvements in the provider executive complaint workflow to enhance efficiency.
• Support strategic initiatives and special projects as needed.

Education

• Bachelor's degree or equivalent professional work experience.

Pay Range

The typical pay range for this role is:

This pay range represents the base hourly rate or base annual full-time salary for all positions in the job grade within which this position falls.  The actual base salary offer will depend on a variety of factors including experience, education, geography and other relevant factors.  This position is eligible for a CVS Health bonus, commission or short-term incentive program in addition to the base pay range listed above.  This position also includes an award target in the company’s equity award program. 
 
In addition to your compensation, enjoy the rewards of an organization that puts our heart into caring for our colleagues and our communities.  The Company offers a full range of medical, dental, and vision benefits.  Eligible employees may enroll in the Company’s 401(k) retirement savings plan, and an Employee Stock Purchase Plan is also available for eligible employees.  The Company provides a fully-paid term life insurance plan to eligible employees, and short-term and long term disability benefits. CVS Health also offers numerous well-being programs, education assistance, free development courses, a CVS store discount, and discount programs with participating partners.  As for time off, Company employees enjoy Paid Time Off (“PTO”) or vacation pay, as well as paid holidays throughout the calendar year. Number of paid holidays, sick time and other time off are provided consistent with relevant state law and Company policies. 
 
For more detailed information on available benefits, please visit Benefits | CVS Health

Qualified applicants with arrest or conviction records will be considered for employment in accordance with all federal, state and local laws.