Bring your heart to CVS Health. Every one of us at CVS Health shares a single, clear purpose: Bringing our heart to every moment of your health. This purpose guides our commitment to deliver enhanced human-centric health care for a rapidly changing world. Anchored in our brand — with heart at its center — our purpose sends a personal message that how we deliver our services is just as important as what we deliver.
Our Heart At Work Behaviors™ support this purpose. We want everyone who works at CVS Health to feel empowered by the role they play in transforming our culture and accelerating our ability to innovate and deliver solutions to make health care more personal, convenient and affordable.
Position Summary
CVS Health is embarking on a bold digital agenda to transform health care and empower millions of customers on their path to better health. We are creating innovative, enterprise digital solutions that will make health care more accessible, integrated, and reliable for more people. We are looking for passionate, driven people who want to join a high energy and growing team to make a difference in the lives of customers and want to be on the ground floor of digital innovation.
The Lead Director Product Manager in Commercial Network & Provider is responsible for leadership across multiple product teams. They are accountable for owning and defining the product vision and strategy, the roadmap, feature delivery, and overall success of the product to enable a best-in-class E2E experience.
This is an individual contributor role who will lead product teams to achieve key outcomes by collaborating with Product Owners, Domain Owners, and Analysts and is responsible for creating a positive team culture through growing, coaching, and establishing high performing teams.
They manage a backlog of features and enablers to enhance the product and extend its architectural and discovery runway. They are responsible for overall product health, inclusive of technical health, and risk communication. They provide leadership and guidance on how to sequence and prioritize investments to optimize value.
This individual will generally work closely with the Business General Manager, Design, Engineering, and Data/Analytics forming the “Five in a Box” cross-discipline product team. They will serve as the main point-of-contact with other stakeholders such as architects, tech-ops, security, etc. to ensure overall cohesion for their product or experience.
Product Vision, Strategy, and Roadmaps
- Defines and socializes the product vision, strategy, and roadmap in collaboration with the 5-in-the-box team; assesses and refines as needed.
- Establishes Epics or initiatives that are aligned to the strategic programs and deliver upon the product strategy.
- Partners with business general manager (GM) and stakeholders to make decisions on investment priorities and develop business cases.
- Translates customer and business needs into short-term and long-term product strategy by creating initiatives/epics defined to meet targeted outcomes.
- Connects the roadmap to specific value drivers that contribute to business priorities, objectives and key results, and strategic programs.
- Responsible for aligning roadmaps, backlogs, capacity, timelines, and commitments across the respective product areas needed to deliver.
- Defines product OKRs to evaluate progress towards outcomes, aligned with business objectives.
Product Backlog Ownership, User Story Development, and Prioritization
- Responsible for aligning roadmaps, backlogs, capacity, timelines, and commitments across the respective product areas needed to deliver.
- Facilitates agile ceremonies & meetings, including PI Planning, in partnership with the product leadership team.
- Define epics, features & partner with respective product owners to define user stories, identifies dependencies, and works with teams to size ahead of future quarters.
- Ensures that incremental learnings from product delivery are prioritized in the backlog.
Trend Monitoring and Product Performance
- Uses performance data to establish feedback loops to continuously develop new insights and hypotheses about product health. Key metrics include core Product Metrics, Technical Health, Customer Feedback (and/or other appropriate metrics).
- Tracks product OKRs to understand progress towards outcomes and KPIs to understand product health, socializes progress, and consistently reinforces objectives and alignment with solution-level or portfolio outcomes.
- Coordinates product launches, including beta testing, user feedback collection, and product documentation.
Product Value, Cross-Functional Teaming, and Stakeholder Management
- Sets the direction and provides continuous feedback for discovery work, ensuring that the product team is focused on continuous exploration.
- Understands market and customer needs through partnership with business & customer insight teams.
- Accountable for showcasing the product teams’ delivery and final output to stakeholders.
- Interface and partners with Product Strategy to communicate progress, insights, and risks across the business, specifically with key stakeholders.
- Ensures business strategies and targeted outcomes are well understood and socialized to product teams.
- Leads the 5-in-the-box cross-functional team, including strong partnership with business General Managers.
Grow and Develop the Team
- Champions strong product management and agile mindsets and values by actively communicating team wins and opportunities.
- Establishes high performing teams by growing, coaching, and maintaining quality Product Owners and Domain Owners and defining team norms on how teams working on this product operate.
- Responsible for promoting and setting a customer-centric culture where all teams understand the current performance of the product, opportunities areas and the north star vision, and are monitoring and proactively reacting to key product health metrics and communicating updates.
Required Qualifications
- 10+ years of experience in technical product management.
- 3+ years of Salesforce work experience, plus Certified Salesforce Developer or Architect accreditation.
- 7+ years of experience in building and managing technical product teams using Agile framework.
Preferred Qualifications
- Ability to drive cross functional teams to alignment in the midst of ambiguity.
- Strong decision-making skills in fast moving environments.
- Experience leading product transformation within a large enterprise
- Strong negotiation, organizational, management, analytical and people skills.
- Data-driven decision making and quantitative analysis skills.
Education
Bachelor's degree or equivalent work experience
Certified Salesforce Developer or Architect accreditation.
Pay Range
The typical pay range for this role is:
$144,200.00 - $288,400.00
This pay range represents the base hourly rate or base annual full-time salary for all positions in the job grade within which this position falls. The actual base salary offer will depend on a variety of factors including experience, education, geography and other relevant factors. This position is eligible for a CVS Health bonus, commission or short-term incentive program in addition to the base pay range listed above. This position also includes an award target in the company’s equity award program.
In addition to your compensation, enjoy the rewards of an organization that puts our heart into caring for our colleagues and our communities. The Company offers a full range of medical, dental, and vision benefits. Eligible employees may enroll in the Company’s 401(k) retirement savings plan, and an Employee Stock Purchase Plan is also available for eligible employees. The Company provides a fully-paid term life insurance plan to eligible employees, and short-term and long term disability benefits. CVS Health also offers numerous well-being programs, education assistance, free development courses, a CVS store discount, and discount programs with participating partners. As for time off, Company employees enjoy Paid Time Off (“PTO”) or vacation pay, as well as paid holidays throughout the calendar year. Number of paid holidays, sick time and other time off are provided consistent with relevant state law and Company policies.
For more detailed information on available benefits, please visit Benefits | CVS Health
Qualified applicants with arrest or conviction records will be considered for employment in accordance with all federal, state and local laws.
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