Mobile Associate Engineer
Location: GA - Work from home
Remote Type: Remote
Time Type: Full time
Job Description
We’re building a world of health around every individual — shaping a more connected, convenient and compassionate health experience. At CVS Health®, you’ll be surrounded by passionate colleagues who care deeply, innovate with purpose, hold ourselves accountable and prioritize safety and quality in everything we do. Join us and be part of something bigger – helping to simplify health care one person, one family and one community at a time.
Job Summary: CVS Health is seeking a dedicated Mobile Operations Associate Engineer to join our team, focusing exclusively on resolving mobile device-related issues. This role involves assisting users with procuring devices, enrolling them into the Mobile Device Management (MDM) solution, and troubleshooting various mobile device problems. The ideal candidate will be proficient in using the ServiceNow ticketing system and Microsoft Intune, as well as familiarity with carrier portals and associated actions.
Key Responsibilities:
Provide third-level support for mobile device-related issues, including ordering, setup, and enrollment into MDM solutions.
Troubleshoot and resolve technical problems related to mobile devices (smart phones and tablets, iOS and Android)
Assist users with device configuration, software updates, and connectivity issues.
Utilize the ServiceNow ticketing system to log, track, and manage support requests.
Reference and update knowledge base articles to ensure accurate and up-to-date information is available for users.
Communicate effectively with users to understand their issues and provide clear, concise remediation.
Collaborate with other Mobile team members to escalate and resolve complex issues.
Maintain a high level of customer satisfaction through professional and courteous interactions.
Required Qualifications:
1+ year Intune or similar Mobile Device Management (MDM) experience
2+ years in a customer-facing support role
Preferred Qualifications:
Basic understanding of carrier portals and actions that can be taken within the portals.
Proven experience in a technical support role, preferably focused on mobile devices.
Proficiency in using the ServiceNow ticketing system
Excellent problem-solving skills and attention to detail.
Ability to reference and utilize knowledge base articles effectively.
Strong communication skills, both written and verbal.
Ability to work independently and as part of a team.
Customer-focused with a commitment to providing high-quality support.
Education:
Associate’s degree in Information Technology, Computer Science, or equivalent work experience
Anticipated Weekly Hours
40Time Type
Full timePay Range
The typical pay range for this role is:
$55,620.00 - $111,240.00This pay range represents the base hourly rate or base annual full-time salary for all positions in the job grade within which this position falls. The actual base salary offer will depend on a variety of factors including experience, education, geography and other relevant factors. This position is eligible for a CVS Health bonus, commission or short-term incentive program in addition to the base pay range listed above.
Our people fuel our future. Our teams reflect the customers, patients, members and communities we serve and we are committed to fostering a workplace where every colleague feels valued and that they belong.
Great benefits for great people
We take pride in offering a comprehensive and competitive mix of pay and benefits that reflects our commitment to our colleagues and their families.
Additional details about available benefits are provided during the application process and on Benefits Moments.
Qualified applicants with arrest or conviction records will be considered for employment in accordance with all federal, state and local laws.
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