Senior Frontend Engineer - Workflows

Hi, I'm Matt, Director of Engineering at Customer.io. I’m looking for an innovative Senior Frontend Engineer to join our Workflows squad, a critical team at the heart of our mission to empower companies to build meaningful connections with their customers through personalized communication. As our next great teammate, you'll play a pivotal role in transforming complex workflows into intuitive, accessible, and high-performing web interfaces that not only meet the needs of our diverse global customer base but also push the boundaries of what's possible in customer engagement technology.

Why You’ll Love Working Here:

• You will enhance a platform that impacts a vast array of customers daily, from burgeoning startups to global enterprises, ensuring they can engage meaningfully with their customers.
• At Customer.io, you will help drive innovation that shapes the future of customer communications by turning ambitious ideas into accessible solutions.
• Our remote-first, highly collaborative team offers the flexibility to work from anywhere. We’re committed to supporting your professional growth while respecting and valuing the diverse perspectives each team member brings to the table.

Some Things You'll Do:

• Build and refine robust web applications that simplify complex data-driven interactions into seamless user experiences.
• Work closely with Product Managers, Designers, and Backend Engineers to implement features that enhance our product's functionality and user satisfaction.
• Spearhead the adoption of cutting-edge frontend technologies and advocate for best practices in frontend architecture.
• Create responsive and accessible UI components that offer a seamless experience across multiple devices and platforms.
• Provide guidance and mentorship to those around you and promote a culture of excellence and continuous improvement within the team.

What We're Looking For:

• Ideally 7+ years of frontend development experience, with a solid portfolio of complex applications built using modern JavaScript frameworks.
• Advanced knowledge of JavaScript, CSS, and HTML. Experience with React is highly valued, as well as familiarity with Ember.js or willingness to learn on the job.
• Adept at transforming complex technical challenges into user-friendly solutions. You think not just about the code, but about how the code impacts the user.
• Exceptional collaboration skills, with a track record of working effectively in a distributed team environment.
• Passion for pushing the boundaries of web technologies to create the best possible user experience.
• It would be great if you had expertise in frontend performance testing and optimization techniques, but I won’t be too greedy!
• Works in North/South American time zones

If you're excited to be part of a team that shapes the future of how businesses communicate with their customers, we’d love to hear from you! This role offers the opportunity to make substantial contributions to a dynamic, innovative company, with a competitive salary, comprehensive benefits, and a flexible work environment.

About Customer.io

Our mission at Customer.io is to power automated communication that people like to receive. Today over 7,600 internet businesses use Customer.io to manage, send, and track the performance of emails, SMS, push notifications, and in-app messages. Unlike typical marketing platforms, Customer.io helps businesses increase relevance by using behavioral data: what people do or don’t do when logged in to a web or mobile app.

We are offering a starting salary of $160,000 - $184,000 USD (or equivalent in local currency) depending on experience and subject to market rate adjustment.

Benefits at Customer.io include:

• Unlimited PTO - we encourage at least 20 vacation days (in addition to holidays and sick days) so that you can unwind, unplug, and recharge
• 16 weeks paid parental leave (including adoption and foster care)
• 100% paid insurance premiums for you and your dependents
• 401k retirement matching - up to 5% dollar-for-dollar match to retirement contributions
• $1,500 annual healthy lifestyle budget (for gym memberships, classes, fitness equipment)
• $250/monthly Remote Work Stipend to be used for home internet, cell phone, and other miscellaneous remote work costs
• $300/month co-working space rental reimbursement
• $2,000/yearly professional education budget for conferences, courses, workshops, books, etc.
• $1,500 home office budget to make sure your working space is ergonomic and just what you need to do your best work!
• One month sabbatical after five years at Customer.io
• We also have opportunities to meet in person with your peers throughout the year

All final candidates will be asked to complete a background check and employment verifications as part of our pre-employment process.

Customer.io recognizes the stifling impact of systemic injustice on diverse communities. We commit to using our influence to increase inclusion and equity within the tech industry. We strive to build an inclusive team culture, implement bias-free hiring practices, and develop community partnerships to expand our global impact.

Join us!

Check out our careers page for more information about why you should come work with us! We are passionate about our core values of Empathy, Transparency, Responsibility, and Awkwardness and are looking for new coworkers to share and build that passion!

How to apply

Apply at the link below and tell us why you're interested in the position! ****We plan to respond to all applicants with a status update about your application.

Here's what you can expect from our hiring process:

1. 30 minute video call with a Recruiter
2. 60 minute Technical Interview with two members of our engineering team
3. Take Home Assignment
4. 60 minute Assignment Review Call with two members of our engineering team
5. 60-minute Interview with Hiring Manager