Service Engineering Product Specialist

Location: Beijing, Beijing, China

GPP Database Link

Job Summary:

This dual product/customer focused position acts as technical liaison between the Cummins field service organization and the Engineering, Quality, and Manufacturing organizations to proactively identify, define, and prioritize product issues and to implement both short-term and long-term solutions.”

 

Key Responsibilities:

Leads the investigation of product or system problems, understands causal mechanisms, recommends appropriate action, and documents results. Applies and supports product problem solving processes such as the seven-step problem solving approach and tools such as the product development roadmap to enable high-quality repair events. Anticipates potential product or process issues in the field and delivers robust technical solutions. Prepares the service channel for efficient service events, confirming that parts and special tools are available, service information (including diagnostics) is accurate and translated, and special care is ready for customers of new products. Leads consensus with technical experts to make proactive engineering decisions, in the area of failure analysis and data trends, to implement final product resolutions to reduce customer downtime. Manages and coaches others on large-scale development or issue resolution projects. Provides independent leadership of smaller business impact projects or ownership of complex components, products, systems or services with greater elements of ambiguity over the senior or lead engineer level and with full accountability to the project team. Delivers independent execution of established and emerging work processes and systems, while still developing technology or product knowledge. Leads the development and improvement of work processes and systems across a functional discipline area within a business unit site. Coordinates and directs work amongst technicians and temporary student employees, assists in the transfer of knowledge to lesser experienced engineers through either indirect (scope of influence) or direct management of a small, local group of engineers. Provides support and guidance to influence technical direction within a project team and continues to develop proficiency in the competency areas critical to success in the role. Operates as a recognized specialist in a discipline or product area within the immediate team.

About Us

Cummins is an equal opportunity employer. Our policy is to provide equal employment opportunities to all qualified persons without regard to race, sex, color, disability, national origin, age, religion, union affiliation, sexual orientation, veteran status, citizenship, gender identity, or other status protected by law.This dual product/customer focused position acts as technical liaison between the Cummins field service organization and the Engineering, Quality, and Manufacturing organizations to proactively identify, define, and prioritize product issues and to implement both short-term and long-term solutions.”