This dual product/customer focused position acts as technical liaison between the Cummins field service organization and the Engineering, Quality, and Manufacturing organizations to proactively identify, define, and prioritize product issues and to implement both short-term and long-term solutions.

 In this role, you will make an impact in the following ways:

• Investigates product test system and process problems, understands causal mechanisms, recommends appropriate action, may include activities in problem resolution and documents results with guidance from more experienced team members.

• Applies and supports product problem solving processes such as the seven-step problem solving approach and tools such as the product development roadmap to enable high-quality repair events.

• May support preparing the service channel for efficient service events, confirming that parts and special tools are available, service information (including diagnostics) is accurate and translated, and special care is ready for customers of new products.

• Collaborates with technical experts in failure analysis and data trends to implement final product resolutions to reduce customer downtime.

• May support large-scale development or issue resolution projects.

• May include activities in problem resolution for moderately complex components, products, systems, subsystems, or services.

• Supervised execution of established work processes and systems, while still developing technology or product knowledge; engages with the improvement of systems and processes.

• No direct management of people but could involve limited coordination of work amongst engineers and technicians.

• Contributes effectively toward team goals and develops proficiency in the competency areas critical to success in the role.