Senior Engineer- Marine I & C

Location: Kolkata, West Bengal, India

Job Summary

The Senior Engineer – Marine I & C serves as a technical specialist and primary customer support contact, responsible for diagnosing, troubleshooting, and executing complex repairs on marine engine and power systems at customer sites. This role requires deep technical expertise, strong customer engagement skills, and the ability to lead field service activities while ensuring safety, quality, and customer satisfaction.

Key Responsibilities

• Develop and maintain strong, professional relationships with customers, ensuring prompt and effective response to service needs.
• Diagnose and perform complex mechanical and electrical repairs at customer sites using specialized tools, electronic service equipment, and documented procedures.
• Perform scheduled preventive maintenance on engines and related marine systems according to established standards.
• Escalate unresolved or complex technical issues to product specialists or supervisors while ensuring clear documentation of findings.
• Coach, mentor, and provide technical guidance to junior technicians and apprentices; may assign work and review repair plans or parts lists.
• Complete service documentation including worksheets, timesheets, warranty claims, and quality records using digital systems or manual forms.
• Identify additional service and sales opportunities during customer interactions and communicate them appropriately.
• Maintain service vehicles, tools, and diagnostic equipment in safe and operational condition.
• Complete required technical and safety training aligned with business and skill development needs.
• Ensure strict compliance with Health, Safety, and Environmental (HSE) policies and promptly report incidents or hazards.

About Us

Cummins is an equal opportunity employer. Our policy is to provide equal employment opportunities to all qualified persons without regard to race, sex, color, disability, national origin, age, religion, union affiliation, sexual orientation, veteran status, citizenship, gender identity, or other status protected by law.A customer-focused individual contributor who demonstrates proficiency in completing complex diagnostics, repairs, overhauls, and rebuilds on multiple engine products at the company's site with minimal supervision. They may provide some technical guidance to less experienced technicians.