Quality Engineer

Location: Cameri, Piemonte, Italy

We are looking for a talented Quality Engineer to join our team for our Quality Assurance Department in Cameri, Strada Provincial MFG DIST, Italy.

In this role, you will make an impact in the following ways:

• Act as the primary quality liaison between customers and the manufacturing plant, building strong relationships and ensuring customer concerns are addressed quickly, professionally, and effectively.
• Drive rapid containment and resolution of customer quality issues, minimizing disruption to customers while protecting the company's reputation and customer satisfaction levels.
• Lead structured root cause investigations using methodologies such as 8D, 5 Why, A3, Kaizen, and Ishikawa to identify, validate, and eliminate recurring quality problems.
• Implement robust corrective and preventive actions that improve product quality, reduce customer complaints, and enhance overall operational performance.
• Champion a customer-focused quality culture across the plant by promoting quality awareness, accountability, and proactive problem-solving among cross-functional teams.
• Collaborate closely with Operations, Engineering, Supplier Quality, Logistics, and Manufacturing teams to identify quality risks early and implement sustainable improvements.
• Support customer audits, quality reviews, and performance meetings by providing data-driven insights, demonstrating compliance, and strengthening customer confidence in the organization.
• Contribute to continuous improvement initiatives that reduce customer PPM, lower the cost of non-quality, improve customer scorecard ratings, accelerate 8D closure times, and increase overall customer satisfaction.

About Us

Cummins is an equal opportunity employer. Our policy is to provide equal employment opportunities to all qualified persons without regard to race, sex, color, disability, national origin, age, religion, union affiliation, sexual orientation, veteran status, citizenship, gender identity, or other status protected by law.