Field Service Power Generation Technician - Level III

Location: Dallas, TX, United States

We are looking for a talented Field Service Power Generation Technician to join our team specializing in Power Generation in Dallas, TX

$5000 Sign on Bonus!

In this role, you will make an impact in the following ways:  

- Completing preventative maintenance and/or basic repair activities on generators or components at the customer site with minimal direction. 

- Engaging with customers in a courteous and professional manner.  

- Applying the use of specialized tools and following documented procedures and policies to diagnose and complete basic repairs, including preparing required parts and tools. 

- Completing required documentation, such as service worksheets, timesheets, warranty claims via handwritten forms or business system input screens. 

- Completing training in line with skill and business requirements. 

- Adhere to all our relevant Health, Safety & Environmental policies, procedures and legislation and reports any issues / incidents to their supervisor.  

 

Key Responsibilities:

stablishes and continually develops productive customer relations and ensures prompt and efficient attention to customer needs
Applies the use of specialized tools and follows documented procedures and policies to diagnose and complete complex repairs at customer site.
Performs preventative maintenance activities as per documented schedules and standards on power generation products in the field
Escalates unresolved issues to product specialists / Supervisor
Coaches and develops technicians and/or apprentices and transfers knowledge and experience to others; may provide work direction; may review of repair plans, parts lists, etc
Completes required documentation, such as service worksheets, timesheets, warranty claims, quality documents via handwritten forms or business system input screens.
Completes training in line with skill and business requirements
Maintains service vehicle and tools for cleanliness and proper operation
Ensure adherence to all relevant Health Safety & Environmental policies, procedures and legislation and reports any issues / incidents to site management and to their supervisor

As an individual contributor and technical specialist, serves as the primary customer support contact at the customer site. Performs complex to highly complex diagnostics, troubleshooting, moderately complex repairs, rebuilds, and preventative maintenance on all power generation systems, parts, and components. May provide technical guidance to less experienced Technicians. Adheres to established procedures and guidelines to enhance service workshop knowledge and skills.