Field Service Engineering Specialist - Senior
Location: Dubai, United Arab Emirates
We are looking for a talented and experienced Field Service Engineering (FSE) Specialist - Senior to join our Field Service Engineering team supporting North Africa, the Middle East, and Central Asia, from United Arab Emirates, Dubai
Key Responsibilities
- Act as a technical support resource, leading investigations into product or system issues and recommending appropriate corrective actions.
- Support failure analysis processes for common failure modes and provide diagnostic expertise for complex or hard-to-diagnose problems.
- Provide on-site technical support when required to assist field operations.
- Accurately document diagnostics, repair actions, and failure reports in dedicated Cummins databases (OneCummins) in compliance with our quality standards.
- Manage the escalation of complex issues to the appropriate support level.
- Mentor and coach regional technicians to enhance their technical capabilities.
- Ensure effective communication across territories through regular engagement with teams, functions, and customer groups.
- Apply and promote structured problem-solving methodologies, such as the Seven-Step Problem Solving Approach.
- Support Cummins Business Units (EBU, PSBU, PowerGen, Accelera) with technical input on current projects, field action campaigns, Infant Care, and Value Package Introduction (VPI) programs.
About Us
Cummins is an equal opportunity employer. Our policy is to provide equal employment opportunities to all qualified persons without regard to race, sex, color, disability, national origin, age, religion, union affiliation, sexual orientation, veteran status, citizenship, gender identity, or other status protected by law.Provides expert technical support to the Cummins Inc. Service Channel for complex service related issues.There are more than 50,000 engineering jobs:
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