Engine Field Service Technician - Level II

Location: Odessa, TX, United States

We are looking for a talented Field Service Diesel Engine Technician to join our team specializing in engine repairs for our Distribution Business in Odessa, TX.

$10,000 Sign on Bonus

In this role, you will make an impact in the following ways:   

- Complete repairs and rebuilds on engine products in the field  

- Develop productive customer relations and ensures prompt and efficient attention to customer needs.   

 - Apply documented procedures and policies to complete repairs and schedule maintenance, including preparing required parts and tools  

- Assist with completion required documentation, such as work completed documentation, time sheets, warranty claims and quality forms, via handwritten forms or business system input screens  

- Complete training in line with skill and business requirements  

- Ensure adherence to all meaningful Health, Safety & Environmental policies, procedures and legislation and reports any issues / incidents to their supervisor  

 

Key Responsibilities:

Engages customers in a courteous and professional manner. Anticipates and ensures prompt and efficient attention to customer needs. Applies the use of specialized tools and follows documented procedures and policies to diagnose and complete less complex repairs, including identifying and preparing required parts and tools. Performs preventative maintenance activities as per documented schedules and standards on engine and related components in the field. Escalates unresolved issues to more experienced Field Service Technicians and/or Supervisor. Completes required documentation, such as service worksheets, timesheets, warranty claims, quality documents via handwritten forms or business system input screens. Identifies additional service opportunities with customer. Completes training in line with skill and business requirements. Maintains service vehicle and tools for cleanliness and proper operation. Ensure adherence to all relevant Health Safety & Environmental policies, procedures and legislation and reports any issues / incidents to site management and to their supervisor.

About Us

Cummins is an equal opportunity employer. Our policy is to provide equal employment opportunities to all qualified persons without regard to race, sex, color, disability, national origin, age, religion, union affiliation, sexual orientation, veteran status, citizenship, gender identity, or other status protected by law.Under limited supervision, the individual contributor diagnoses, completes preventative maintenance, troubleshooting, and moderately complex repairs to engines at the customer’s site. They follow established procedures and guidelines to develop field service knowledge and skills.