Head of Infrastructure and Cloud Operations

Department: Technology

Location: London

Employment Type: FullTime

CUBE are a global RegTech business defining and implementing the gold standard of regulatory intelligence for the financial services industry. We deliver our services through intuitive SaaS solutions, powered by AI, to simplify the complex and everchanging world of compliance for our clients. 

Why us?

🌍 CUBE is a globally recognized brand at the forefront of Regulatory Technology. Our industry-leading SaaS solutions are trusted by the world’s top financial institutions globally.

🚀 In 2024, we achieved over 50% growth, both organically and through two strategic acquisitions. We’re a fast-paced, high-performing team that thrives on pushing boundaries—continuously evolving our products, services, and operations. At CUBE, we don’t just keep up we stay ahead.

🌱 We believe our future is built by bold, ambitious individuals who are driven to make a real difference. Our “make it happen” culture empowers you to take ownership of your career and accelerate your personal and professional development from day one.

🌐 With over 700 CUBERs across 19 countries spanning EMEA, the Americas, and APAC, we operate as one team with a shared mission to transform regulatory compliance. Diversity, collaboration, and purpose are the heartbeat of our success.

💡 We were among the first to harness the power of AI in regulatory intelligence, and we continue to lead with our cutting-edge technology. At CUBE, You will work alongside some of the brightest minds in AI research and engineering in developing impactful solutions that are reshaping the world of regulatory compliance.

Role Summary:

Lead and integrate CUBE’s global infrastructure and production operations. This role oversees the full lifecycle of infrastructure—from traditional on-premise environments to cloud-native platforms—as well as Tier 2 Production Support. The Head of Infrastructure ensures scalable, reliable, and secure infrastructure delivery across teams in Manila, Australia, and the UK.

Key Responsibilities:

• Lead a global team responsible for 24x7 production support, on-prem infrastructure, and cloud operations.

• Build and scale integrated practices for operational health, performance, and security.

• Define infrastructure strategy across Azure, hybrid, and legacy environments, including modernization roadmaps.

• Establish best practices for incident response, monitoring, playbooks, and capacity planning.

• Govern infrastructure changes including CAB oversight, rollback planning, and risk management.

• Advance infrastructure automation and IaC maturity (Terraform, Ansible, CI/CD).

• Partner with Help Desk, Security, and Architecture leads to align infrastructure with broader technical goals.

• Own metrics for uptime, cost optimization, alert fatigue, and service-level objectives (SLOs).

• Establish best practices for incident response, playbooks, monitoring, and continuous improvement.

• Oversee change management including CAB governance, rollback strategies, and release pipelines.

• Collaborate closely with Help Desk, Security, and SRE teams for end-to-end operational reliability.

• Drive automation, documentation, and tooling maturity across both functions.

• Set and monitor KPIs for operational health, SLA adherence, and change performance.

• Lead team hiring, mentoring, and scaling across international time zones.

Qualifications:

• 10+ years in infrastructure, SRE, or operations leadership roles.

• Demonstrated experience managing both support and engineering/change delivery functions.

• Deep familiarity with ITIL, DevOps, and incident/change governance frameworks.

• Technical proficiency in Azure (preferred), AWS/GCP, VMWare, CI/CD pipelines, Terraform, monitoring tools.

• Excellent organizational, cross-functional leadership, and stakeholder management skills.

Interested?

If you are passionate about leveraging technology to transform regulatory compliance and meet the qualifications outlined above, we invite you to apply. Please submit your resume detailing your relevant experience and interest in CUBE.​

CUBE is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.