Jr. Design Engineer

Location: Hyderabad

Department: Management

Experience: 3-5

We are looking for a technical support engineer who can provide enterprise-level support to customers. You should have the ability to research, diagnose, troubleshoot, and resolve the issues to the clients’ satisfaction.

Your responsibilities: 

• Install, configure, monitor & maintain computer applications & networks

• Configure operating systems.

• Prioritize and manage the workflow along with resolving issues related to the network

• Diagnose, troubleshoot, and resolve issues by questioning customers about the issues they are facing in a detailed fashion 

• Design computer systems to meet requirements of the organization or clients.

• Possess the ability to learn and work on changing and emerging technologies.

• First point of contact for clients for issues concerning their computer systems and equipment.

• Keep track of user’s system issues until they are resolved by adhering to the agreed timelines.

• Resolve complex problems, interact with clients through phone, emails or chats and provide unambiguously written instructions or technical manuals.

• Follow standard procedures of their organizations to resolve issues by escalating them to the relevant internal departments.

• Provide accurate feedback to customers promptly.

Ensure proper logging of all issues.

• Follow up with clients to make sure their computer systems are functioning properly after troubleshooting.

• Document technical knowledge in the knowledge database.

• Train people on how to use different types of systems.

• Monitor daily performance of technical systems.

• Help organizations deploy new software or hardware systems.

Skill sets/Experience we require:

• Proven work experience as a Technical Support Engineer, Desktop Support Engineer, IT Help Desk Technician or similar role

• Hands-on experience with Windows/Linux/Mac OS environments

• Good understanding of computer systems, mobile devices and other tech products

• Ability to diagnose and troubleshoot basic technical issues

• Familiarity with remote desktop applications and help desk software (eg. Zendesk)

• Excellent problem-solving and communication skills

• Ability to provide step-by-step technical help, both written and verbal

• BS degree in Information Technology, Computer Science or relevant field

Pedigree: 

• Bachelors/Masters in Computer Science, Software Engineering, Information Technology or any other related discipline

• Additional certification in Microsoft, Linux, Cisco or similar technologies is a plus