Responsibilities
- Manage complex and large-scale cross-team, cross-functional technology initiatives.
- Interface with development teams to estimate work efforts, define milestones and manage resources.
- Deliver results by working with cross-functional teams from design to rollout.
- Track progress, resolve dependencies, evaluate risks and communicate status to management and project stakeholders.
- Design and track metrics around initiative goals, and make decisions based on data.
- Orchestra technology initiatives with business feature deliveries, ensure the coordination between teams to balance out tech and business priorities.
- Facilitate and maintain documentation with developers for different audiences such as production support playbooks, API documentation.
- Maintain deployment workflow and improve knowledge discovery to empower the team.
Requirements:
- 5+ years of relevant work experience in project and/or program management in a software applications environment.
- A deep understanding of software development, architecture, and infrastructure.
- Exposure to Waterfall, Agile development methodologies. Experience as Scrum Master is a plus.
- Experience communicating with technical and non-technical stakeholders across multiple business units.
- Excellent problem-solving skills and the ability to align efforts of disparate groups to achieve a common goal.
- Excellent communication and interpersonal skills. Mentoring skill is a plus.
- Excellent skills in facilitating meetings, summarizing documentation.
- Excellent in setting up processes and driving automation.
- Excellent in discovering the knowledge and guiding the teams to transform the knowledge and present it to various audiences.
- Fluent verbal and written English, Mandarin and Cantonese is a big plus.
- Experience in using JIRA/Confluence.
- PMP, CSM, PSM, ACP certifications are preferred.
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