Cribl does differently.
What does that mean? It means we are a serious company that doesn’t take itself too seriously; and we’re looking for people who love to get stuff done, and laugh a bit along the way. We’re growing rapidly - looking for collaborative, curious, and motivated team members who are passionate about putting customers first. As a remote-first company we believe in empowering our employees to do their best work, wherever they are.
As the data engine for IT and Security many of the biggest names in the most demanding industries trust Cribl to solve their most pressing data needs. Ready to do the best work of your career? Join the herd and unlock your opportunity.
Location is in the Australia
About the Opportunity
Cribl is seeking a Senior Technical Support Engineer to ensure customer success by providing enterprise-level support to our customers and partners. We are a fast-growing, remote-first company with a mission to unlock the value of all observability data. At our core, we believe in shipping phenomenal products and doing good by our customers and communities. We provide our customers with a new and unprecedented level of observability, intelligence, and control over their real-time data. We're backed by Sequoia and CRV, and our products are deployed in some of the largest organizations in the world processing 100s of TB and PB of IT & Security data, and managed by Site Reliability Engineers, System Engineers, and Technical Operations teams.
In this role, you will be joining a highly technical and collaborative team that is committed to shipping high quality software and enjoying all the goat gifs the internet has to offer. The ideal candidate for this role has a mixture of strong technical chops, an innate desire to help customers, and a natural affinity for collaboration.
What You’ll Accomplish:
- Develop a deep technical understanding of Cribl Stream and our other products.
- Provide extraordinary technical support to our Enterprise customers and across various channels such as Slack, email, online meetings, etc.
- Research, diagnose, troubleshoot and identify solutions to resolve customer issues.
- Follow standard procedures for reproducibility and escalation of unresolved issues to the appropriate internal teams.
- Provide prompt and accurate feedback to customers, set achievable expectations, and ensure proper recording and closure of all issues.
- Provide and document knowledge in the form of knowledge base tech notes, articles and participate in real-time forums (e.g., Slack) for real-time questions.
What You’ll Bring:
- BS degree in Computer Science or similar degree, or equivalent work experience.
- 5+ years' experience supporting enterprise customers or working hands-on with distributed systems.
- Passionate about working on complex technical issues.
- Expert-level troubleshooting, problem-solving skills, and critical thinking.
- Excellent client-facing skills, excellent written and verbal communication skills.
- Experience with Linux, AWS, Azure, and Networking.
- You currently live in Australia
Bonus Points/Preferred Qualifications:
- Experience with Splunk, Elasticsearch, LogStash and/or other related observability technologies
- Regex and JavaScript experience is a Plus
#LI-Remote
Bring Your Whole Self
Diversity drives innovation, enables better decisions to support our customers, and inspires change for the better. We’re building a culture where differences are valued and welcomed, and we work together to bring out the best in each other. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, or any other applicable legally protected characteristics in the location in which the candidate is applying.
Interested in joining the Cribl herd? Learn more about the smartest, funniest, most passionate goats you’ll ever meet at cribl.io/about-us.
Other Jobs from Cribl
Senior Value Engineer - US Public Sector Lead
Senior Value Engineer - EMEA Lead
Sales Engineering Manager - Europe
Senior Software Engineer, Cloud
Similar Jobs
Sr. Staff Software Engineer, Product
Software Engineer III
Engineer II - Vault Quality Engineering
Applications Developer 4
Python Software Developer
Principal Software Engineer
There are more than 50,000 engineering jobs:
Subscribe to membership and unlock all jobs
Engineering Jobs
60,000+ jobs from 4,500+ well-funded companies
Updated Daily
New jobs are added every day as companies post them
Refined Search
Use filters like skill, location, etc to narrow results
Become a member
🥳🥳🥳 401 happy customers and counting...
Overall, over 80% of customers chose to renew their subscriptions after the initial sign-up.
To try it out
For active job seekers
For those who are passive looking
Cancel anytime
Frequently Asked Questions
- We prioritize job seekers as our customers, unlike bigger job sites, by charging a small fee to provide them with curated access to the best companies and up-to-date jobs. This focus allows us to deliver a more personalized and effective job search experience.
- We've got about 70,000 jobs from 5,000 vetted companies. No fake or sleazy jobs here!
- We aggregate jobs from 5,000+ companies' career pages, so you can be sure that you're getting the most up-to-date and relevant jobs.
- We're the only job board *for* software engineers, *by* software engineers… in case you needed a reminder! We add thousands of new jobs daily and offer powerful search filters just for you. 🛠️
- Every single hour! We add 2,000-3,000 new jobs daily, so you'll always have fresh opportunities. 🚀
- Typically, job searches take 3-6 months. EchoJobs helps you spend more time applying and less time hunting. 🎯
- Check daily! We're always updating with new jobs. Set up job alerts for even quicker access. 📅
What Fellow Engineers Say