Program Manager

Location: La Lima, C, CR

Employment Type: FULL_TIME

Overview

Position summary

The Program Manager will oversee higher complexity programs and be dedicated to delivering exceptional program management services in cross-company and international transfer programs primarily. This role is pivotal in driving high-quality programs across the enterprise, ensuring they are completed on time, within budget, and to specification.

Responsibilities

Essential Job Functions

• Effectively oversee customer and manufacturing programs through our project management system; primarily focused on higher complexity, cross-company, and international transfer programs
• Cultivate strong, collaborative partnerships with both internal teams and external customers to meet and exceed program objectives.
• Oversee customer projects to ensure all requirements, scope, schedule, budget, and quality expectations are met.
• Responsible for successful program transition to manufacturing and monitoring in production to assure sustainable manufacturing output with line of site to cost targets
• Promote teamwork across stakeholders to drive seamless project execution.
• Champion customer needs throughout the organization, ensuring timely progress on programs.
• Maintain a deep understanding of our manufacturing capabilities and processes relevant to the medical device industry.
• Provide strategic input to support functions (e.g., Engineering, Customer Service, Planning) on proposals, contract reviews, and system enhancements.
• Collaborate with stakeholder engineering, quality, and operations teams to uphold gross margin targets and deliver cost-effective solutions.
• Oversee the successful transition of projects into production.
• Accurately assess customer needs and the core markets we serve.
• Ensure business systems are effectively implemented, maintained, and operational.
• Define goals and performance expectations aligned with Cretex company objectives and manage personnel in accordance with corporate policies.
• Maintain professional, timely communication with all departments and customers.
• Support adherence to the company’s Quality System, ISO standards, and medical device regulations.
• Participate in our Operational Excellence Program and promote continuous improvement initiatives.
• Complete additional responsibilities as assigned.

Qualifications

Minimum Requirements, Education & Experience (incl. KSA’s and certifications)

• Associate degree or commensurate experience in a related field.
• 10 years of experience in Program/Project Management.
• 4+ years of experience in a business leadership role
• Extensive experience in medical product lifecycle management
• Proficiency with project management software (e.g., Excel, Microsoft Project, Visio or equivalent) for managing multiple projects simultaneously and effectively communicating status.
• Knowledge of ISO 13485 and FDA regulations.
• Proven track record in root cause analysis, corrective actions, and preventative measures.
• Exceptional verbal and written communication abilities.
• Strong attention to detail with excellent organizational capabilities.
• Ability to thrive in a fast-paced, team-oriented manufacturing environment.

Desirable Criteria & Qualifications

• Bachelor’s degree in engineering or a related technical field.
• 4+ years of multi-functional leadership experience with P/L responsibility preferred
• Engagement in continuing education, including participation in industry associations and organizations

Company Benefits