Site Reliability Engineer

What you will do:

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Support and Operations:
• Ensure application availability, stability, and scalability in hosted environments.
• Implement infrastructure and application changes to maintain optimal performance.
• Monitor system architecture using automation and custom solutions.
• Proactively address client issues, facilitate requests, and provide recommendations based on best practices.
Process Improvement and Standardization:
• Develop and document standardized processes for scalability and efficiency.
• Create detailed specifications to ensure consistent service delivery.
• Collaborate with solution architects and other technical experts to design and implement cross-functional solutions.
Customer Engagement:
• Partner with clients to address technical needs, provide updates, and ensure satisfaction.
• Troubleshoot complex application issues in collaboration with clients via tickets or video calls.
On-Call and Team Collaboration:
• Participate in 24/7/365 support coverage, including on-call rotations.
• Contribute to a collaborative, team-oriented work environment with daily stand-ups and shared goals.

Qualifications & Skills:

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Technical Expertise:
• 7+ years of experience with Linux OS (Ubuntu, CentOS).
• Strong knowledge of the Atlassian stack (Jira, Confluence, Bitbucket, Bamboo), including administration at both application and infrastructure levels.
• Proficiency in AWS services (EC2, RDS, EBS, S3) or other similar cloud platforms on MS Azure and at least 2 years of hands-on system administration or application support in AWS.
• Familiarity with infrastructure monitoring tools such as ELK, Splunk, New Relic, or CloudWatch.
• Proficiency with automation tools like Terraform, Ansible, or CloudFormation.
• Experience with database technologies, including MSSQL, MySQL, PostgreSQL, or NoSQL databases.
Problem-Solving and Support Skills:
• Ability to analyze and optimize existing environments for performance improvements.
• Proven experience troubleshooting complex application issues with clients.
• Strong understanding of IT change management processes and DevOps tools (CI/CD).
Compliance and Security:
• Knowledge of information security standards and regulatory compliance (SOC, PCI, HIPAA).
Soft Skills:
• Excellent communication skills with a professional, empathetic approach to customer interactions.
• Strong organizational and time-management skills.
• Detail-oriented with a commitment to quality and customer satisfaction.

Education and Certifications:

• Bachelor’s degree in Computer Science, Information Technology, or a related field (or equivalent experience).
This is an excellent opportunity to be part of a dynamic, customer-centric team dedicated to delivering reliable, innovative cloud solutions. Join us and contribute to driving our Managed Services practice forward!