Salesforce Engineer

Location: Charlotte, North Carolina, United States

Department: IT

CPI Security, in Charlotte, NC, is seeking a Salesforce Engineer to be part of our growing IT organization. This is an exciting, hands-on delivery opportunity to implement a broad range of key solutions at a company that has fully embraced the Salesforce platform.  CPI leverages over 16 core components of Salesforce including the Sales, Service, Field Service, CPQ, Marketing, Commerce, and Communities clouds. The ideal person will have extensive experience designing, building, and implementing enterprise features on Salesforce in multi-cloud environments. This is an on-site position that will collaborate and grow within the experience Salesforce team at our HQ in Charlotte, NC.

Key Responsibilities

• Act as a delivery agent for our evolving Salesforce platform, you will be responsible for implementing solutions through the full Software Development Life Cycle (SDLC), including understanding our business processes, identifying opportunities to provide solutions to key gaps, designing, and configuring changes including declarative rules, process automation & other configuration, unit testing, conducting code reviews, and change management
• Be a team player in the strategic optimization and enhancement of multiple Salesforce clouds, with a focus in either Sales or Service along with experience in any of the following: CPQ, Field Service, Communities and/or Commerce Cloud
• Be a contributor in the creation and maintenance of Flows, and in the transition of alternate automation tools such as Workflow Rules and Process Builder
• Act as a Salesforce subject matter expert for CPI, meet with business and IT teams to solve problems through the salesforce platform
• Develop relationships with key business partners and participate in cross-functional teams that address strategic business issues involving the contact center, field operations, marketing, and sales
• Stay current with technological developments within the Salesforce platform, monitoring and planning for the organization to utilize new release functionality as it becomes available
• Promote, and actively participate in, a DevOps culture where the team is expected and empowered to own each aspect of the development, promotion, and operation of their code
• Influence business and technology leaders on creating and promoting change for improving existing business processes, increasing ROI and overall effectiveness using Salesforce and its plugins
• Develop and maintain custom reports, dashboards, validation rules, and workflow automation
• Evaluate and install Salesforce AppExchange components and solutions
• Be able to integrate Salesforce to third party and custom applications through APIs and database connections

Job Requirements/Experience

• 4+ years of experience with these Salesforce solutions: Sales and Service, with a strong desire for at least one of the following Field Service, CPQ, Communities, and Commerce
• Experience in building complex Salesforce solution designs including a working knowledge of:
• Sharing and visibility
• Salesforce platform limits
• Order of execution
• Data storage impacts
• Experience working with existing Salesforce object structure, and architecting custom objects to bring Salesforce solutions from design to implementation
• Deep configuration experience with Flows
• Experience working with the Salesforce Lightning UI and Lightning Web Components
• Experience integrating Salesforce with custom applications and contact center platforms, data warehouses and other enterprise primary platforms
• Experience in DML and SOQL
• Experience with authentication strategies between Salesforce and external systems
• Experience with Agentforce, Digital Engagement, chatbots, Virtual Remote Assistant, and Einstein Next Best Actions is preferred
• Experience with SQL to Salesforce integrations and data patterns
• Excellent oral and written communication skills to effectively deliver messages to a wide range of audiences - from executive to technical
• Innovative and positive team member mindset
• Strong teamwork and interpersonal skills, with the ability to deliver results working independently or in a collaborative environment (agile experience preferred)

What’s In It For You

• Competitive pay and educational assistance
• Great medical, dental, vision, short & long-term disability and life insurance options
• Company paid holidays, floating holiday and paid time off (PTO)
• 401(k) plan with competitive company match
• Paid Volunteer and Charitable Engagement Opportunities
• Birthday and Work Anniversary Rewards
• Enjoy the perks of our amazing facilities, including a state-of-the-art fitness center, onsite café, scenic walking trail, basketball courts, and a full-time Health & Fitness Manager to keep you energized and active