Product Delivery Manager

Location: Charlotte, North Carolina, United States

Department: Administration - Operations

CPI Security, in Charlotte, NC, is looking for a Product Delivery Manager to lead cross-functional initiatives that bring next-generation security, fire, automation products and services to market. This role bridges product evaluation, testing, marketing, training, sales, operations, support and coordinating every phase from ideation through production, certification, and customer delivery. You’ll ensure our products ranging from smart cameras and sensors to integrated alarm systems are launched on time and to the highest quality and security standards.

CPI Security was founded in 1991 on an entrepreneurial spirit and a passion for helping and protecting others. CPI Security has grown into one of the nation's top 10 largest security providers with over 750 employees. Over the years, CPI has received many awards for excellence, such as twice-awarded SDM Dealer of the Year, Central Station of the Year, and the Marvel Award. The company leads the industry in alarm response times, is consistently ranked in the top 10 of electronic security businesses and is widely known as North Carolina and South Carolina's Top 25 Best Places to Work

 

What You'll Do: 

• End-to-End Project Management: Drive the full lifecycle of product launches, including development, testing, release strategy, launch, and post-launch evaluation. 
• Cross-Functional Coordination: Act as the central liaison between Product, Marketing, Supply Chain, Sales, Operations, IT, Training, Human Resources, Customer Operations, Accounting, key thirdparty vendors and partners to ensure alignment, clear communication, and timely execution.  
• Scheduling & Execution: Build and maintain detailed launch plans, milestone schedules, and readiness trackers. Manage dependencies and critical paths. 
• Launch Readiness: Oversee all go-to-market preparation including installation documentation, logistics, sales process, marketing and customer training materials. 
• PostLaunch Metrics & Feedback Management: Monitor postlaunch performance and support trends, leading feedback loops with teams and customers to drive continuous improvement. 
• Risk & Issue Management: Identify potential risks and blockers early, develop mitigation strategies, and escalate issues proactively. 
• Communication & Reporting: Deliver clear, concise status updates and executive summaries. Serve as the single source of truth for product readiness. 
• Process Improvement: Continuously refine processes for faster, more reliable, and cost-effective product launches. 

 

Success in This Role Means: 

• New security products launch on schedule and meet all performance and compliance standards. 
• Teams are aligned, informed, and equipped to execute their deliverables seamlessly. 
• You are recognized as the driver who turns great products and features into successful, market-ready service offerings that help the business grow. 

 

What We're Looking For: 

Required: 

• Bachelor’s degree. 
• 5+ years of experience in project or program management, ideally within consumer electronics, IoT, or commercial and residential security products.  
• Strong understanding of both hardware and software product development cycles. 
• Proven success managing complex, cross-functional projects through launch. 
• Excellent communication, collaboration, and stakeholder management skills. 
• Proficiency with project management tools (e.g., Azure, Jira, Asana, Smartsheet, MS Project). 
• PMP certification. 

Preferred: 

• Experience working with connected devices (IoT), cloud-based platforms, or mobile app integrations. 
• Familiarity with residential and commercial security technologies (e.g., cameras, sensors, access control, alarms). 

 

What's In It for You!

• Competitive pay and the opportunity to work for an iconic brand.
• Great medical, dental, vision, short- & long-term disability, and life insurance options 
• Company paid holidays, floating holidays, and paid time off (PTO) 
• 401(k) plan with a competitive company match 
• Eligible for free monitored security system after 90 days
• Education assistance – we encourage and support our employees who want to improve their skills and further their education 
• An engaging and fun company culture that’s made up of a diverse group of people 
• Volunteer and community engagement opportunities. CPI partners with organizations that share our mission to save and improve lives, particularly focusing on underserved communities. 
• On-site café, coffee/smoothie bar, walking trail, basketball court, and state-of-the-art fitness facility with a dedicated Fitness Director
• Birthday and Work Anniversary Rewards.