Upside Lead Performance Manager

Company

Cox Automotive - USA

Customer Care Group

Lead Performance Manager - CAI

Sr Manager - Non People LeaderCan work remotely but need to live in the specified city, state, or region

Yes, 15% of the time

Day

Compensation

Compensation includes a base salary of $115,400.00 - $173,200.00. The salary rate may vary within the anticipated range based on factors such as the ultimate location of the position and the selected candidate's experience. In addition to the salary range identified herein, this role is also eligible for an annual incentive/commission target of $62,000.00.

The Lead Upside Performance Manager is responsible for PM activities in addition to owning additional areas of focus that will include VAEs, Mentoring, client conversation to drive wholesale opportunities to the Manheim Organization.  PM responsibility is client retention and vehicle transactions, ultimately resulting in continued revenue stream from a business model where no client contracts exist. Responsibility also includes harvesting additional accounts and expanding/upselling product functionality to maximize revenue growth across the client base. This is an extremely challenging and influential role that requires a high level of decision making, accuracy and engagement with impact.  This role is ultimately responsible for making decisions/managing accounts to ensure they achieve ROI/measurables results from the product.

This is a regional position encompassing Northern California, Nevada, Oregon, and Washington. Preference will go to applicants living in the Pacific or Mountain Time Zones.

What You'll Do:

•  To effectively manage the progress and results of accounts assigned – retention.
• To engage in high profile level activity across strategic client groups.
• To ensure all accounts/groups are effectively ‘launched’ through the pre-launch process into positive position.
• To build and develop strong working relationships with customers and all users at all levels from Dealer/owner/Decision Maker down.
• To identify and work with ‘at risk’ clients, determining appropriate action plans to turnaround status/performance.
• Using methods provided to closely monitor system ‘red flags’/emergencies with clients and take immediate action.
• To support every client, every user with our ‘customer culture/service’ model – exceed all expectations.
• Monitor and analyze account performance and trends to determine adjustments to dealer expectations/goals/objectives in order to achieve results.
• To generate additional business/revenue by harvesting existing accounts for additional stores and product upsells.
• To prioritize and determine VAE needs on an ongoing basis to support in maintaining success of client progress/results.
• To work with, contribute and manage action to turnaround ‘cancelled’ accounts.
• To effectively manage time and engagement activity to successfully engage with at least 8 clients per day.
• To assist in the generation of client attendance to monthly webinars.
• To offer solutions, guidance and support to clients in their operations management of the stores.
• To participate in product development/enhancement review sessions to continue in development as an KBB ICO ‘knowledge master’.
• To schedule any travel in a way that allows for maximum time with clients and ‘reach’.
• To work with new PM team members as required in mentoring activities.
• To construct and communicate summary reports with appropriate documentation.
• To engage and participate in the exchange of ‘best practices’ across entire PM team.
• Perform any other duties assigned

What's in it for you?

• First, we’ve created an exceptional salary package, plus additional incentives. We are an inclusive, sales-friendly environment where different perspectives are valued and celebrated.  
• Looking for tools and training to up your game? We’ve got them. And we offer a work/life balance that allows you to enjoy flexibility, family, and friends.
• We believe in taking good care of our team, so you’ll also have access to benefits like 401(K) with company match and quality healthcare & life insurance options.
• Cox gives you flexible paid time-off, provides access to a lifestyle coach, adoption assistance, pet insurance, employee discounts, tuition reimbursement and more.

Who You Are:

Minimum Qualifications:

• At least 3+ years experience wholesaling pre-owned inventory
• Bachelor’s degree in a related discipline and 8 years’ experience in a related field. The right candidate could also have a different combination, such as a master’s degree and 6 years’ experience; a Ph.D. and 3 years’ experience in a related field; or 12 years’ experience in a related field

Preferred Qualifications:

• At least 3+ years experience as a Cox Automotive Performance Manager
• At least 3+ years experience using the vAuto software
• Outstanding relationship management capabilities.
• Strong communication and interpersonal skills.
• Ability to effectively work with all levels at dealership.
• Ability to articulate/communicate in a way that retains engagement.
• To have exceptional listening skills and to be able to detect problem/risks without being in face to face situation.
• Must have excellent customer service excellence skills/approach.
• Highly motivated self-starter capable of working in a team environment.
• Personal qualities and style requirements include possessing high energy, enthusiasm, resilience, determination, proactiveness, relentless and being highly driven.
• Proficiency in using Customer Relationship Management Systems.
• Computer literacy including MS Office.

To be employed in this role, you’ll need to clear a pre-employment drug test. Cox Automotive does not currently administer a pre-employment drug test for marijuana for this position. However, we are a drug-free workplace, so the possession, use or being under the influence of drugs illegal under federal or state law during work hours, on company property and/or in company vehicles is prohibited.

The Company offers eligible employees the flexibility to take as much vacation with pay as they deem consistent with their duties, the company’s needs, and its obligations; seven paid holidays throughout the calendar year; and up to 160 hours of paid wellness annually for their own wellness or that of family members. Employees are also eligible for additional paid time off in the form of bereavement leave, time off to vote, jury duty leave, volunteer time off, military leave, parental leave, and COVID-19 vaccination leave.Through groundbreaking technology and a commitment to stellar experiences for drivers and dealers alike, Cox Automotive employees are transforming the way the world buys, owns, sells – or simply uses – cars. Cox Automotive employees get to work on iconic consumer brands like Autotrader and Kelley Blue Book and industry-leading dealer-facing companies like vAuto and Manheim, all while enjoying the people-centered atmosphere that is central to our life at Cox. Benefits of working at Cox may include health care insurance (medical, dental, vision), retirement planning (401(k)), and paid days off (sick leave, parental leave, flexible vacation/wellness days, and/or PTO). For more details on what benefits you may be offered, visit our benefits page. Cox is an Equal Employment Opportunity employer – All qualified applicants/employees will receive consideration for employment without regard to that individual’s age, race, color, religion or creed, national origin or ancestry, sex (including pregnancy), sexual orientation, gender, gender identity, physical or mental disability, veteran status, genetic information, ethnicity, citizenship, or any other characteristic protected by law. Cox provides reasonable accommodations when requested by a qualified applicant or employee with disability, unless such accommodations would cause an undue hardship.

Application Deadline: 10/10/2024