echojobs.io
Login

Cox Automotive

Conversational AI Developer (Sr. Software Engineer)

Atlanta, GA US
USD 97k - 161k
Node.js GCP API Machine Learning TensorFlow Docker Kubernetes AWS
Search for More Jobs
Description

Company

Cox Communications, Inc.

Job Family Group

Engineering / Product Development

Job Profile

Sr Software Engineer

Management Level

Individual Contributor

Flexible Work Option

Hybrid - Ability to work remotely part of the week

Travel %

Yes, 5% of the time

Work Shift

Day

Compensation

Compensation includes a base salary of $97,100.00 - $161,800.00. The base salary may vary within the anticipated base pay range based on factors such as the ultimate location of the position and the selected candidate’s knowledge, skills, and abilities. Position may be eligible for additional compensation that may include an incentive program.

Job Description

Cox Communications is seeking a highly skilled Google conversational AI Developer with expertise in Node.js, Google Cloud Architecture, and Generative AI applications. In this role, the candidate will design and develop intelligent conversational experiences using Google's customer engagement suite (formerly known as CCAI) and leverage Generative AI technologies to enhance customer engagement. The ideal candidate should also have a solid understanding of data and data science, enabling the integration of advanced AI models and data-driven insights into conversational systems.

PRIMARY RESPONSIBILITIES AND ESSENTIAL FUNCTIONS:

  • Develop, deploy, and maintain conversational AI solutions using the Google Customer Engagement Suite and Generative AI models on Google Cloud.

  • Implement generative AI use cases, including text generation, virtual agents, and content personalization, to improve customer interactions.

  • Design scalable cloud architectures for chatbots, virtual agents, and AI-driven voice solutions using Node.js and Google Cloud Platform (GCP) services.

  • Integrate conversational AI solutions with backend systems, leveraging APIs, databases, and third-party services.

  • Work closely with data scientists to understand, manipulate, and integrate data sets into conversational AI workflows, optimizing the models for customer experiences.

  • Use Natural Language Processing (NLP) and Generative AI tools to enhance and fine-tune conversational flows.

  • Architect and manage cloud infrastructure on GCP for performance, scalability, and security.

  • Ensure continuous improvement of AI models, handling training, testing, deployment, and monitoring using best practices in machine learning and data management.

  • Enable/capture application log integrating with monitoring tools and setup synthetics and application monitoring/alert using monitoring tools

  • Implement cloud-based solutions and DevOps practices for continuous integration and delivery (CI/CD), ensuring efficient AI model deployment and lifecycle management.

  • Collaborate with cross-functional teams to understand requirements, set technical direction, and ensure AI-driven solutions meet business needs.

Min Qualifications:

  •  Bachelor’s degree in a related discipline and 4 years’ experience in a related field. The right candidate could also have a different combination, such as a master’s degree and 2 years’ experience; a Ph.D. and up to 1 year of experience; or 16 years’ experience in a related field

  • Strong experience with Google CCAI (Dialogflow, Contact Center AI, Vertex) in developing conversational agents and implementing AI-driven customer service solutions.

  • Experience implementing Generative AI applications (e.g., GPT-based models) and integrating them into conversational systems.

  • Strong understanding of data science principles and the ability to work with data scientists on AI model integration and optimization.

  • Hands-on experience with NLP, and Conversational AI model development.

  • 3+ years of experience in Node.js development, including building APIs, Integrating APIs and backend services.

  • 2+ years of experience working with Google Cloud Platform (GCP) services such as Cloud Functions, BigQuery, Cloud Storage, and Pub/Sub.

  • Experience designing and deploying cloud architectures on GCP, adhering to best practices for scalability, security, and performance.

  • Proficiency in developing and consuming RESTful APIs for integrating with various enterprise systems.

  • Familiarity with cloud security practices, including Identity and Access Management (IAM) and compliance standards.

  • Strong problem-solving skills and the ability to collaborate effectively in an agile, fast-paced environment.

  • Prioritize, coordinate, and deliver work based on strategic objectives laid out by management.

  • Foster a culture of continuous learning and experimentation within the team.

  • Excellent  communication, both written and verbal  skills to work effectively with teams throughout organization

Preferred Skills:

  • Google Cloud certifications such as Professional Cloud Architect or Professional Cloud Developer.

  • Experience with additional AI/ML tools and platforms (e.g., Vertex AI, TensorFlow).

  • Familiarity with DevOps practices (CI/CD, Docker, Kubernetes) and cloud infrastructure automation.

  • Experience with contact center platforms (e.g., Twilio, Genesys, Five9, Avaya) and their integration with AI-driven solutions.

  • Knowledge of data pipelines and frameworks for data preprocessing, model training, and deployment.

  • Strong understanding of  Contact center ecosystem and business processes.

  • Experience with other cloud platforms (AWS, Google Anthos) is a plus.

Benefits

The Company offers eligible employees the flexibility to take as much vacation with pay as they deem consistent with their duties, the company’s needs, and its obligations; seven paid holidays throughout the calendar year; and up to 160 hours of paid wellness annually for their own wellness or that of family members. Employees are also eligible for additional paid time off in the form of bereavement leave, time off to vote, jury duty leave, volunteer time off, military leave, parental leave, and COVID-19 vaccination leave.

About Us

Cox Communications is all about creating moments of real human connection; and for employees, that’s true both in the workplace and in the problems we solve for customers. From building advertising solutions to unleashing IoT technologies to creating an exceptional experience for customers in our retail locations and online, we’re creating a world that is smarter and more connected. Benefits of working at Cox may include health care insurance (medical, dental, vision), retirement planning (401(k)), and paid days off (sick leave, parental leave, flexible vacation/wellness days, and/or PTO). For more details on what benefits you may be offered, visit our benefits page. Cox is an Equal Employment Opportunity employer – All qualified applicants/employees will receive consideration for employment without regard to that individual’s age, race, color, religion or creed, national origin or ancestry, sex (including pregnancy), sexual orientation, gender, gender identity, physical or mental disability, veteran status, genetic information, ethnicity, citizenship, or any other characteristic protected by law. Cox provides reasonable accommodations when requested by a qualified applicant or employee with disability, unless such accommodations would cause an undue hardship.

Cox Automotive
Cox Automotive
Automotive Digital Marketing E-Commerce Marketing

0 applies

1 views

Other Jobs from Cox Automotive

Similar Jobs

Senior Data Engineer

San Francisco, CA US

There are more than 50,000 engineering jobs:

Subscribe to membership and unlock all jobs

Engineering Jobs

60,000+ jobs from 4,500+ well-funded companies

Updated Daily

New jobs are added every day as companies post them

Refined Search

Use filters like skill, location, etc to narrow results

Become a member

🥳🥳🥳 401 happy customers and counting...

Overall, over 80% of customers chose to renew their subscriptions after the initial sign-up.

To try it out

For active job seekers

For those who are passive looking

Cancel anytime

Frequently Asked Questions

  • We prioritize job seekers as our customers, unlike bigger job sites, by charging a small fee to provide them with curated access to the best companies and up-to-date jobs. This focus allows us to deliver a more personalized and effective job search experience.
  • We've got about 70,000 jobs from 5,000 vetted companies. No fake or sleazy jobs here!
  • We aggregate jobs from 5,000+ companies' career pages, so you can be sure that you're getting the most up-to-date and relevant jobs.
  • We're the only job board *for* software engineers, *by* software engineers… in case you needed a reminder! We add thousands of new jobs daily and offer powerful search filters just for you. 🛠️
  • Every single hour! We add 2,000-3,000 new jobs daily, so you'll always have fresh opportunities. 🚀
  • Typically, job searches take 3-6 months. EchoJobs helps you spend more time applying and less time hunting. 🎯
  • Check daily! We're always updating with new jobs. Set up job alerts for even quicker access. 📅

What Fellow Engineers Say