Assistant Store Manager II 

Getting a sales team stoked about selling is a special talent. Sure, good sales teams already show up with loads of ambition, but as Assistant Store Manager II, you’ll help them align around creating the best sales experience possible. You’ll share your contagious passion for excellence, while keeping up with the performance for the store. Marketing and merchandising programs are part of your purview, from helping develop sales strategies to growing the customer base. And you’ll keep a keen eye on the competition, watching pricing trends for peak positioning.  

You know the drill with retail schedules - it’s all about your flexibility. So, know that working some evenings, weekends, and holidays are a part of the overall picture. You’ll report to the Store Manager, while indirectly managing the team of pros at our store…and when the Store Manager is out, you’re handling some of their day-to-day responsibilities. Speaking of responsibilities… 

What You’ll Do: 

Along with what we just described; we’ve put together a list of some of the other things you’ll need to do as an Assistant Store Manager II.  You’ll:   

• The ASM II typically supports one of Cox’s largest volumes store with high transactions and customer traffic.   They will indirectly manage a team typically consisting of 5 to 13 sales representatives and sales operations specialist  

• Translate performance goals and objectives for the team as well as individual employees (sets weekly, monthly, and individual sales goals) 

• Manage against store revenue to drive acquisition and retention initiatives (monitoring progress, providing feedback, adjusting goals as needed to achieve store targets) 

• Provide ongoing training and coaching for sales staff to ensure sales performance objectives are met 

• Facilitate weekly sales meetings to ensure sales associates are aligned to corporate initiatives, including customer and product strategies 

• Serve as a point of escalation for complicated sales and/or customer disputes 

• Ensures staff is properly trained by planning and executing training, identifying opportunities for staff development, and coordinating execution of corporate learning initiatives 

• Support troubleshooting for customer technical problems and sales tools related issues 

• Assesses local competitive assortment and pricing trends and escalates competitive discrepancies to leadership 

• Serve as the SME of all product knowledge and agent sales tools 

• Assist with hiring, onboarding, developing, and scheduling sales staff 

• Assist with daily cash reconciliation and weekly store audits as assigned 

• Assist with store and sales floor inventory to ensure alignment with Corporate store design strategy 

• Assist with Operational Expenses and Cost Optimization (Headcount, Inventory Budget, Workforce Management, and other store expenses) 

It’s a lot of work, but with great responsibility come great rewards. Read to find out more.  

What’s in It For You? 

Here’s a sneak peek of the benefits you could experience as a Cox employee:  

• A competitive wage and top-notch bonus/incentive plans.  

• A pro-sales culture that honors what salespeople (like you!) contribute to our success.  

• Exceptional work-life balance, flexible time-off policies and accommodating work schedules.  

• Comprehensive healthcare benefits, with multiple options for individuals and families.  

• Generous 401(k) retirement plans with company match.  

• Inclusive parental leave policies, plus comprehensive fertility coverage and adoption assistance. 

• Professional development and continuing education opportunities.  

• Access to financial wellness/planning resources.  

 Check out all our benefits.  

Who You Are: 

Minimum 

• High School Diploma/GED and 3 years’ experience in a related field. The right candidate could also have a different combination, such as any level degree/certification beyond a HS diploma/GED in a related discipline and up to 1 year of experience or 5 years’ experience in a related field 

Preferred 

• 1 year of management or leadership experience (preferably in Wireless, Telecommunications and/or Retail Sales) 

• Previous experience with store operational duties 

• Experience selling Wireless/Mobile products highly preferred 

• Ability to motivate and coach staff to meet established sales, retention, and customer experience targets 

• Strong interpersonal, verbal, and written communication skills; ability to build relationships and adapt to a diverse customer base 

• Strong business acumen with an understanding of how to run a successful store 

• Ability to be mobile in store for long periods of time to assist with greeting customers and demonstrate products and services 

• Ability to work and multi-task in a fast-paced, constantly changing environment; able to prioritize and adjust approach based on current environment 

• Computer literacy with an aptitude for learning communication products, services, and accessories 

• Ability to lift 25-50 pounds to help manage stock room inventory   

• Fluency in Spanish, both written and spoken 

Come join the Cox family of businesses and make your mark today!