Staff IT Operations Engineer

We exist to wow our customers. We know we’re doing the right thing when we hear our customers say, “How did I ever live without Coupang?” Born out of an obsession to make shopping, eating, and living easier than ever, we’re collectively disrupting the multi-billion-dollar commerce industry. We are one of the fastest-growing retail companies that established an unparalleled reputation for being a leading and reliable force in the commerce industry.

We are proud to have the best of both worlds — a startup culture with the resources of a large global public company. This fuels us to continue our growth and launch new services at the speed we have been since our inception. At Coupang, every day is filled with the excitement of building, you will see yourself, your colleagues, your team, and the company grow every day.

Our mission to build the future of commerce is real. We push the boundaries of what’s possible to solve problems and challenge traditional tradeoffs. Join Coupang now to create an epic impact in this always-on, high-tech, and hyper-connected world.

Position : Staff IT Operations Engineer

This role is an integral part of Coupang’s Global Technology Services team to represent our Fulfillment Centers in Taoyuan, Taiwan. This position is responsible for taking care of end user support about endpoint and infrastructure related technology issues with strong organizational skills and good attention to detail. The person should be a clear communicator who works well across the departments within Global Technology Services and displays strong stakeholder & vendor management skills. This Staff IT Operations Engineer will report directly to the Director, Regional IT Manager.Global Technology Services team members are expected to uphold the highest standards of accountability integrity and professionalism. This position is required to act as a hands-on operations manager and forward thinking leader to support the end users overall to secure medium- and long-term growth for delivery of IT services and support in Coupang’s Taiwan Fulfillment Centers. The successful candidate should be independent and act like an owner to manage the full lifecycles of both internal and external projects. We look forward to an IT professional who applies knowledge and expertise to resolve issues proactively or respond to end user requests in a timely manner along with Coupang's growth.

Key Responsibilities:

• Plan and operate IT services and continuously improve the relevant processes for a stable IT end user support onsite.
• Purchase and install IT endpoint/network equipment and devices
• Operate and provide maintenance support in IT endpoint/network equipment and devices
• Manage IT assets and report regularly
• Perform continuous process improvements for an efficient IT operation
• Work with stakeholders and relevant business teams
• Troubleshooting and monitoring LAN/WLAN/WAN activities and utilization and work with vendor Technical Support engineers to resolve issues
• Basic networking problem resolution and managing incident response tickets within an Enterprise ticketing system
• Identify, report, and resolve poorly performing system issues using agreed troubleshooting tools and processes
• Work with other global IT teams to implement/execute change requests and support in-house IT projects
• Good at stakeholder & vendor management

Technical Qualifications:

• 10 + years of related work experience
• Experience in operation and configuration of IT devices and asset management (ChromeOS, PDA, VMware, RFID, Printers, Server Room, Network, etc.)
• Experience in Windows/MacBook, Endpoint/MDM security program, Active Directory, Wired/Wireless network and other IT infrastructure support
• Fundamental understanding of IAM, Infosec and Network security concepts
• Have great interpersonal skills, strong verbal and written communication
• Basic background in network administration and architecture
• Good understanding of communication protocols (mainly TCP/IP), routing protocols (e.g. BGP, OSPF), switching

Preferred Qualifications:

• Experience in ITIL based IT service operation or Infrastructure Workplace project
• Experience in a PMP based project
• Experience in providing supports to fulfillment/delivery/customer service center
• Experience in IDC, Rack, UPS/Battery, Cooling (CRAC), Power Cabling, FMS, etc.
• Familiar with IT budgeting (CAPEX/OPEX)
• Time-conscious, focused, organized, results-driven
• Possess driving license and able to travel domestically will be an added advantage

Recruitment Process

-Application Review - Phone Interview - Onsite (or Virtual Onsite) Interview – Offer

-The exact nature of the recruitment process may vary according to the specific job and may be changed due to scheduling or other circumstances.

-Interview schedules and the results will be informed to the applicant via the e-mail address submitted at the application stage.

Things to Consider

-This job posting may be closed prior to the stated end date for application if all openings are filled.

-Coupang has the right to rescind an offer of employment if a candidate is found to have submitted false information as part of the application process.

-Coupang does not discriminate against disabled applicants or those with veteran status. We are proud to offer equal opportunities for all applicants.