Senior Staff, Technical Program Manager (eCommerce Engineering)

Company Introduction 

We exist to wow our customers. We know we’re doing the right thing when we hear our customers say, “How did we ever live without Coupang?” Born out of an obsession to make shopping, eating, and living easier than ever, we’re collectively disrupting the multi-billion-dollar e-commerce industry from the ground up. We are one of the fastest-growing e-commerce companies that established an unparalleled reputation for being a dominant and reliable force in South Korean commerce.

We are proud to have the best of both worlds — a startup culture with the resources of a large global public company. This fuels us to continue our growth and launch new services at the speed we have been since our inception. We are all entrepreneurial surrounded by opportunities to drive new initiatives and innovations. At our core, we are bold and ambitious people that like to get our hands dirty and make a hands-on impact. At Coupang, you will see yourself, your colleagues, your team, and the company grow every day.

Our mission to build the future of commerce is real. We push the boundaries of what’s possible to solve problems and break traditional tradeoffs. Join Coupang now to create an epic experience in this always-on, high-tech, and hyper-connected world.

About the Team

Our eCommerce Engineering group aims to reshape our customer’s shopping experience, ultimately making them say, “How did I ever live without Coupang”. Created by strong engineering team from different skillsets out of global talents, eCommerce Engineering is evolving at an unparalleled pace to become the world class eCommerce Platform in the markets we serve.

eCommerce Engineering is responsible for Coupang core eCommerce services, as well as new emerging business services Coupang constantly invest to wow our customers, like Coupang Eats, Coupang Fresh...etc. Our vision is to build the world class eCommerce Platform by obsessing over reliable and effortlessly shopping experiences, through a highly productive engineering team. Our core values are Customer Focus, Ownership and Collaborative.

Job Overview

In this role, you will be the main driving force behind one of the biggest tech organizations in Coupang – eCommerce Engineering. eCommerce Engineering covers the businesses in Coupang, Coupang Eats, and other confidential business. Define, iterate and improve operation excellence in large organization.

• Drive Coupang’s strategic projects and technical initiatives across the company, directly or indirectly impacts millions of customers’ life.
• End-to-end responsibility: from diagnostic and strategy development to execution and accountability for quarterly and annual goals.
• High exposure to various tech and business leaders depending on the focus project.

Key Responsibilities

• Develop new tools and process to support the strategic direction of the organization.
• Create and manage long-term goals of the organization.
• Ensure goals are met in areas including customer satisfaction, safety, quality, and team member performance.
• Prioritize programs and activities in accordance with the mission and goals of the organization.
• Act as an internal accelerator across multiple organization to help implementation of new tools and processes.
• Work with internal stakeholders (tech, finance, legal, marketing teams) to drive scalable solutions and resolutions.
• Identify systems needs and/or define process to improve efficiency and enable scalability.
• Define metrics to measure the efficacy of internal resources and lead teams to improve metrics by making modification to current processes.
• Use data to inform system needs and prioritize system requirements.

Qualifications

• 10+ years of strategic or/and business development experience.
• Experience in challenging problem solving, deep diving into an issue, identifying root-causes and suggesting realistic solutions.
• Experience synthesizing information quickly, distilling key takeaways, and presenting insights to senior leadership.
• Experience working with large sets of structured and unstructured data and synthesizing into business insights.
• High standards and a bias toward action.
• Expert communication and interpersonal skills, must be able to run meetings and work streams with senior leadership across the company.
• Ability to meet tight deadlines, prioritize workload and achieve effective results in fast-paced and dynamic environment; effective multi-tasking skills are vital.
• Leadership experience.
• Excellent skills in Microsoft Excel and PowerPoint.
• BA / BS degree.

Preferred Qualifications

• Solid technical program management experience at a high level
• eCommerce related experience
• Open to relocation (South Korea) - Full expat package will be provided

Recruitment Process and Others

1. Recruitment Process: Application Review - Phone Interview - Onsite Interview - Offer (The recruitment process may be different depending on the job and may be changed due to scheduling and circumstances.)
2. Others:

• This job post may be closed early if all openings are filled.
• If there is any false information in the application, the offer may be cancelled.
• Veteran status or disability will not result in any disadvantages in the recruitment process.
• Interview schedules and the results will be informed to the applicant via the e-mail address submitted at the application stage.

Privacy Notice

• Your personal information will be collected and managed by Coupang as stated in the Application Privacy Notice located below. https://rocketyourcareer.kr.coupang.com/privacy-policy

Document Return Policy

• This notification is given pursuant to Article 11 (6) of the Fair Hiring Procedure Act.
• A job applicant, who has applied but not been finally selected for a position at Coupang (the “Company”), may request the Company to return his/her hiring documents submitted pursuant to the Fair Hiring Procedure Act. However, this will not apply where the hiring documents were submitted via the website of the Company or e-mail, or where the job applicant submitted those documents voluntarily without a request from the Company. In addition, if the hiring documents were destroyed due to a natural disaster or any other reasons not attributable to the Company, such documents will be deemed to have been returned to the job applicant.
• A job applicant who wishes to request the return of his/her hiring documents pursuant to the main sentence of paragraph 2 above should fill out a “Request for Return of Hiring Documents” [Annex Form No. 3 in the Enforcement Rule of the Fair Hiring Procedure Act] and submit the request to the Company by email ( recruitingops@coupang.com ) In such case, within fourteen (14) days from the date of identifying the receipt of the request, the Company will send the hiring documents to the job applicant’s designated address via registered mail. Please be informed that the job applicant is required to pay the postage on the registered mail.
• In preparation for a job applicant’s request for the return of hiring documents pursuant to the main sentence of paragraph 2 above, the Company shall retain the original hiring documents submitted by the job applicant for 180 days from the completion of the recruiting process. If no request is made until the end of this period, all of his/her hiring documents will be destroyed immediately in accordance with the Personal Information Protection Act.

Equal Opportunities for All

Coupang is an equal opportunity employer. Our unprecedented success could not be possible without the valuable inputs of our globally diverse team.