Senior, Server Management Engineer (Corp Systems Engineering)

Company Introduction

We exist to wow our customers. We know we’re doing the right thing when we hear our customers say, “How did we ever live without Coupang?” Born out of an obsession to make shopping, eating, and living easier than ever, we are collectively disrupting the multi-billion-dollar commerce industry from the ground up and establishing an unparalleled reputation for being leading and reliable force in South Korean commerce.

We are proud to have the best of both worlds — a startup culture with the resources of a large global public company. This fuels us to continue our growth and launch new services at the speed we have been at since our inception. We are all entrepreneurial surrounded by opportunities to drive new initiatives and innovations. At our core, we are bold and ambitious people that like to get our hands dirty and make a hands-on impact. At Coupang, you will see yourself, your colleagues, your team, and the company grow every day.

Our mission to build the future of commerce is real. We push the boundaries of what’s possible to solve problems and break traditional tradeoffs. Join Coupang now to create an epic experience in this always-on, high-tech, and hyper-connected world.

Role Overview

The Server Management Engineer is responsible for the installation, configuration, and server infrastructure incident tickets management for data centers and office buildings. This role focuses on hands-on day to day maintenance of servers, storage, patch updating, OS upgrade, VM troubleshooting and basic knowledge towards cloud migration tasks.

What You Will Do

• Server Management: Install, configure, manage physical and virtual servers, storage systems, and related hardware. 

• Storage Management: Experience of installation and maintenance of Storage to manage daily operations for NAS and SAN at data center locations.  

• Virtualization: Virtualization technologies including VMware, Hyper-V, and other relevant platforms installation and troubleshooting, patch management 

• Cloud Migration: migration of services from cloud environments (AWS) to on-premises infrastructure. 

• Configuration and Maintenance: Perform configuration, maintenance, and troubleshooting of servers, storage, and network components. 

• POC Servers: Configure and manage Proof of Concept (POC) servers for testing and validation purposes. 

• Technology Gap Analysis: Identify and address technology gaps in current configurations following defined process/procedures. 

• Automation: Should have knowledge towards develop and implement automation scripts and tools for server infrastructure deployment and management (Ansible experience should be with candidate). 

• VDI Management: Experience of troubleshooting Virtual Desktop Infrastructure (VDI) environments, ensuring optimal performance and user experience. 

• Documentation: Maintain detailed technical documentation for all configurations, processes, and procedures. 

• Compliance and Security: Experience of ensuring all systems comply with security policies and standards, and maintain system integrity. 

• Performance Monitoring: Monitor system performance and utilization, and implement necessary optimizations. 

• Collaboration: Work closely with the IT Infrastructure Architect to support strategic initiatives and future planning

Basic Qualifications 

•  Bachelor’s degree in Computer Science, Information Systems, or a related field and  10 years of experience in server management, virtualization, and private cloud technologies with a secondary focus on AWS and cloud migration.
• 8-10 Yrs of extensive experience with server hardware and storage systems.
• Proficiency in virtualization technologies (VMware, Hyper-V, etc.) troubleshooting and daily operations.
• 2-3 Yrs Experience with AWS and cloud migration processes.
• Proficient in scripting and automation (PowerShell, Python, etc.).
• Familiarity with networking protocols and hardware (Cisco, etc.).
• Experience with Linux and Windows server environments.

Preferred Qualifications

• Relevant certifications such as MCSE, VCP, ITIL, etc., are preferred. 
• Knowledge of private cloud platforms (OpenStack, VMware vCloud). 
• Knowledge of VDI solutions (Citrix, VMware Horizon, etc.) and troubleshooting.

Recruitment Process and Others

Recruitment Process

• Application Review - Phone Interview - Onsite (or Virtual Onsite) Interview - Offer
• The exact nature of the recruitment process may vary according to the specific job and may be changed due to scheduling or other circumstances.
• Interview schedules and the results will be informed to the applicant via the e-mail address submitted at the application stage.

Details to Consider

• This job posting may be closed prior to the stated end date for application if all openings are filled.
• Coupang has the right to rescind an offer of employment if a candidate is found to have submitted false information as part of the application process.
• Coupang does not discriminate against disabled applicants or those with veteran status. We are proud to offer equal opportunities for all applicants.
• Job titles and responsibilities may be subject to change depending on the candidate’s overall experience, etc. This will be communicated to the candidate at the appropriate time before the offer.

Privacy Notice

• Your personal information will be collected and managed by Coupang as stated in the Application Privacy Notice located below.
• https://www.coupang.jobs/en/privacy-policy/

Document Return Policy

• This notification is given pursuant to Article 11 (6) of the Fair Hiring Procedure Act.
• A job applicant, who has applied but not been finally selected for a position at Coupang (the “ Company ”), may request the Company to return his/her hiring documents submitted pursuant to the Fair Hiring Procedure Act. However, this will not apply where the hiring documents were submitted via the website of the Company or e-mail, or where the job applicant submitted those documents voluntarily without a request from the Company. In addition, if the hiring documents were destroyed due to a natural disaster or any other reasons not attributable to the Company, such documents will be deemed to have been returned to the job applicant.
• A job applicant who wishes to request the return of his/her hiring documents pursuant to the main sentence of paragraph 2 above should fill out a “Request for Return of Hiring Documents” [Annex Form No. 3 in the Enforcement Rule of the Fair Hiring Procedure Act] and submit the request to the Company (Coupang Recruiting Team, Tower 730, 570 Songpa-daero, Songpa-gu, Seoul). In such case, within fourteen (14) days from the date of identifying the receipt of the request, the Company will send the hiring documents to the job applicant’s designated address via registered mail. Please be informed that the job applicant is required to pay the postage on the registered mail.
• In preparation for a job applicant’s request for the return of hiring documents pursuant to the main sentence of paragraph 2 above, the Company shall retain the original hiring documents submitted by the job applicant for 180 days from the completion of the recruiting process. If no request is made until the end of this period, all of his/her hiring documents will be destroyed immediately in accordance with the Personal Information Protection Act.
• Hiring may be restricted in case the legal qualifications required for hiring and work performance are not met.