Senior Manager - Programs & Admin

Location: Bengaluru

Department: Global Operations Technology (Global Ops Tech)

Company Introduction  

We exist to wow our customers. We know we’re doing the right thing when we hear our customers say, “How did I ever live without Coupang?” Born out of an obsession to make shopping, eating, and living easier than ever, we’re collectively disrupting the multi-billion-dollar e-commerce industry from the ground up. We are one of the fastest-growing e-commerce companies that established an unparalleled reputation for being a dominant and reliable force in South Korean commerce.   

We are proud to have the best of both worlds — a startup culture with the resources of a large global public company. This fuels us to continue our growth and launch new services at the speed we have been since our inception. We are all entrepreneurs surrounded by opportunities to drive new initiatives and innovations. At our core, we are bold and ambitious people that like to get our hands dirty and make a hands-on impact. At Coupang, you will see yourself, your colleagues, your team, and the company grow every day.  

Our mission to build the future of commerce is real. We push the boundaries of what’s possible to solve problems and break traditional tradeoffs. Join Coupang now to create an epic experience in this always-on, high-tech, and hyper-connected world. 
  

Role Overview
Coupang is looking for a highly capable and proactive Program Manager who will serve as a trusted partner to senior leadership while also driving high-impact operational programs across the organization. You will operate at the intersection of executive support, program management, and business operations, playing a critical role in enabling leadership effectiveness and ensuring seamless execution of strategic initiatives. You will work in a fast-paced, high-growth environment where adaptability, ownership, and structured problem-solving are key. 

What You Will Do

Key Responsibilities 

Executive Partnership 

• Manage complex, high-volume calendars for senior leaders, prioritizing competing demands and optimizing time allocation
• Coordinate meetings across global time zones, ensuring efficient scheduling and preparation
• Support leadership with meeting agendas, follow-ups, and action tracking
• Act as a strategic gatekeeper and facilitator for internal and external communications 
• Lead staff meetings, capture agenda and actions for the leaders  
• Lead meetings related to employee engagement, track attendance, participation and agenda for these connects. 

 Program & Project Management 

• Drive and manage cross-functional programs such as employee relocation, travel planning and budgets, office expansion and operations, and organizational events
• Own end-to-end execution of key initiatives related to administration and India offices.
• Identify opportunities to improve processes and scale operational efficiency 

Operations & Vendor Management 

• Partner with central Admin, Security, and Facilities teams
• Track performance metrics and ensure high standards for vendor organizations  
   

Financial & Budget Management 

• Support planning, tracking, and reporting of team budgets/employee welfare budgets/travel budgets etc.  
• Manage expenditures related to travel, events, and operations
• Provide insights to optimize spend through excel tracking, proactive sharing with leadership  

Event & Culture Enablement 

• Plan and execute town halls and employee engagement initiatives
• Manage logistics and communications
• Drive recognition programs 

Team Management

• Manage a team of 2-3 executive assistants

Basic Qualifications 

• 10+ years of relevant experience in calendar management and admin support
• Experience supporting senior leadership in a MNC setup
• Must have led large, multi-function programs / initiatives that addressed end customer’s pain points / business outcomes directly
• Experience in setting-up and leading a high impact team which delivered exceptional value to the organization 

Preferred Qualifications 

• Experience managing cross-functional programs 
• Excellent with excel skills 
• Financial acumen
• Ability to influence stakeholders 
  
  

What We’re Looking For 

• Self-starter with strong ownership
• Strategic thinker with execution focus 
• Ability to handle ambiguity
• Strong multitasking capabilities 

Type of work model

• Hybrid 

Details to consider 

• Those eligible for employment protection (recipients of veteran’s benefits, the disabled, etc.) may receive preferential treatment for employment in accordance with applicable laws. 
   

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