Data Analyst (Coupang Pay)

Coupang is a global e-commerce platform that is among the largest and fastest-growing in the world. Coupang Pay, our fintech subsidiary, is dedicated to delivering innovative payment and financial services to all Coupang platform users. We aim to revolutionize the payment and financial service experiences for our customers, empowering them with the ability to do more with their money.

We are seeking a highly skilled and motivated Data Analyst to join our team. This individual will be responsible for conducting in-depth analyses on payment or lending products for both consumers and merchants, supporting product growth strategies, and maximizing the value proposition of our offerings. The ideal candidate will have experience in building data marts for reporting, skilled in data analysis tools, and a strong understanding of financial products. Excellent communication skills and the ability to derive actionable insights from data are essential.

Key Responsibilities:

• Analyze financial products to identify performance trends, opportunities for optimization, and growth strategies.
• Develop data marts to streamline reporting processes and enhance data accessibility for decision-making.
• Derive and own business metrics; design and deliver intuitive dashboards, reports, and presentations to communicate findings and recommendations.
• Support cross-functional teams by providing actionable insights to maximize customer acquisition, retention, and value.
• Collaborate with stakeholders to understand business needs and translate them into analytical solutions.
• Utilize advanced analytics techniques to identify patterns, forecast trends, and optimize decision-making processes.
• Design of experiments and A/B testing support to help business decisions.
• Stay updated on industry trends, tools, and best practices to drive continuous improvement.

Qualifications:

• Bachelor’s degree in Data Science, Statistics, Computer Science, Finance, or a related quantitative field. Master’s degree or higher is a plus.
• 3+ years of experience as a Data Analyst or in a related role.
• Business acumen with strong analytical skills with proficiency in SQL, Python, R, or similar data analysis tools.
• Experience with BI tools such as Tableau, Power BI, or Redash.
• Proven track record of building data marts and working with large datasets.
• Familiarity with financial products and the lending industry is a strong advantage.
• Experience in IT or Digital Finance companies is highly desirable.
• Excellent communication and storytelling skills, with the ability to present complex data insights to non-technical stakeholders.
• Detail-oriented, with a problem-solving mindset and the ability to work independently or as part of a team.
• Multi-lingual speaking is preferred,
• Detail-oriented with a demonstrated ability of self-motivation and multi-tasking.
• Work effectively in a fast-paced environment both as an individual and team member.
• Excellent written and verbal communication skills.
• Multi-lingual speaking is preferred, modeling and data mining experience is a plus

Recruitment Process & Others 

Recruitment Process   

• Application Review - Phone Interview - Onsite (or Virtual Onsite) Interview – Offer   

• The exact nature of the recruitment process may vary according to the specific job and may be changed due to scheduling or other circumstances.   

• Interview schedules and the results will be informed to the applicant via the e-mail address submitted at the application stage.   

Details to Consider   

• This job posting may be closed prior to the stated end date for application if all openings are filled.      

• Coupang has the right to rescind an offer of employment if a candidate is found to have submitted false information as part of the application process.      

• Coupang does not discriminate against disabled applicants or those with veteran status. We are proud to offer equal opportunities for all applicants.   

• Job titles and responsibilities may be subject to change depending on the candidate’s overall experience, etc. This will be communicated to the candidate at the appropriate time before the offer.  

Privacy Notice   

• Your personal information will be collected and managed by Coupang as stated in the Application Privacy Notice located below.   

• https://www.coupang.jobs/en/privacy-policy/ 

Document Return Policy. This notification is given pursuant to Article 11 (6) of the Fair Hiring Procedure Act.    

• A job applicant, who has applied but not been finally selected for a position at Coupang (the “Company”), may request the Company to return his/her hiring documents submitted pursuant to the Fair Hiring Procedure Act.  However, this will not apply where the hiring documents were submitted via the website of the Company or e-mail, or where the job applicant submitted those documents voluntarily without a request from the Company.  In addition, if the hiring documents were destroyed due to a natural disaster or any other reasons not attributable to the Company, such documents will be deemed to have been returned to the job applicant.   

• A job applicant who wishes to request the return of his/her hiring documents pursuant to the main sentence of paragraph 2 above should fill out a “Request for Return of Hiring Documents” [Annex Form No. 3 in the Enforcement Rule of the Fair Hiring Procedure Act] and submit the request to the Company (Coupang Recruiting Team, Tower 730, 570 Songpa-daero, Songpa-gu, Seoul). In such case, within fourteen (14) days from the date of identifying the receipt of the request, the Company will send the hiring documents to the job applicant’s designated address via registered mail.  Please be informed that the job applicant is required to pay the postage on the registered mail.   

• In preparation for a job applicant’s request for the return of hiring documents pursuant to the main sentence of paragraph 2 above, the Company shall retain the original hiring documents submitted by the job applicant for 180 days from the completion of the recruiting process.  If no request is made until the end of this period, all of his/her hiring documents will be destroyed immediately in accordance with the Personal Information Protection Act.  

Equal Opportunities for All 

Coupang is an equal opportunity employer. Our unprecedented success could not be possible without the valuable inputs of our globally diverse team.