Engineer, Cloud Operations (12am - 12pm EST)

About the role:

***Please note that this is a night shift role, which operates from 12am - 12pm EST, Monday through Wednesday and every other Thursday***

The Cloud Operations Team is the heart of CoreWeave’s operational practice.  As a Cloud Operations Engineer, you’ll work as a team in a Virtual (remote) Operations Center responding to performance and availability issues across the CoreWeave cloud.  This role places you on the front line of operations, bridging the gap between Customer Support and Service Owning teams.  Working in shifts ensuring 24x7 coverage, you’ll develop proactive health monitoring, triage alerts and incidents serving in the commander role during Priority Incident events, and participate in ongoing analysis and reliability improvement practices.   

Collaborating across development and engineering, this role allows you to operate horizontally and vertically within the CoreWeave ecosystem to root out problems, initiate and coordinate responses, and drive lower MTTR and MTTD scores.

This role is ideal for an individual with broad technology and troubleshooting skills who has the desire to expand their knowledge in critical areas such as networking, storage, Kubernetes, automation, and observability.  Candidates in this role likely aspire to a career as an SRE, domain specific engineer or engineering management.

You will work with a team of 8 Operations Engineers and have the opportunity to work on the full gamut of rewarding challenges that come with operating the AI Cloud in a communicative, supportive, and high-performing environment. 

As a member of the Cloud Operations Team you have the opportunity to:

• With a customer first mindset, proactively identify performance and availability issues in production 
• Interpret operational and observability data to assess system performance and adherence to Service Level Objectives
• Investigate, validate and triage alerts and incidents
• Enable insight into the customer experience by developing and maintaining dashboarding and alerting
• Provide Tier 2 support for internal and customer facing services
• Act with autonomy to initiate and coordinate response to priority incidents as Incident Commander
• Participate in, and/or conduct incident post mortems
• Draft Post Incident Review documents
• Identify opportunities and implement solutions to improve response processes
• Partner with SRE and Service Owning teams to ensure operational readiness for services and applications
• Create and maintain knowledge articles and documentation
• Learn and navigate the tools, systems and processes that enable the AI cloud
• Grow, change, invest in your teammates, be invested-in, share your ideas, listen to others, be curious, have fun, and above all, be yourself.

Wondering if you’re a good fit? We believe in investing in our people, and value candidates who can bring their own diversified experiences to our teams – even if you aren't a 100% skill or experience match. Here are some qualities we’ve found compatible with our team. If a portion of this resonates with you, we’d love to talk. 

• You enjoy using observability data to visualize service health, and triangulate proximate cause of performance and availability issues.
• You have experience in a support capacity with broad understanding and ability to navigate and interact with modern applications and infrastructure
• You are comfortable managing communication and coordinating multiple engineers during an incident
• You have a desire to learn or have experience with automation.
• You are comfortable with the idea of working on the Linux CLI and have a foundational understanding of scripting including elements such as conditionals, variables, and loop structures.
• You’re comfortable in open source environments.

• You’re excited to help bootstrap a new team and contribute to developing processes that enable the future scalability of the team.
• You are open to feedback, coaching, and being an active participant in improving how the team functions
• You’re excited to join a team with diverse perspectives and backgrounds that believe in tackling challenges, growing hand in hand, and winning together.

Our compensation reflects the cost of labor across several US geographic markets. The base pay for this position ranges from $110,000-$140,000 annually. Pay is based on a number of factors including market location and may vary depending on job-related knowledge, skills, and experience.

Hybrid Workplace

If you reside within a 30-mile radius of our New Jersey, New York, or Philadelphia offices, we're excited for you to join us at the office at least three times a week, recognizing the significance we place on fostering connections, collaboration, and creativity within our office culture. Our commitment to operating as a hybrid workplace underscores our dedication to enabling our employees to tailor their work-life balance to their individual preferences