Implementation Project Manager

POSITION SUMMARY

The Implementation Project Manager is the main point of contact for our customer’s during the onboarding/implementation phase of our partnership. This person is responsible for guiding Cordial’s enterprise clients through a successful implementation of the platform, third party integrations, and providing timelines and status updates throughout the implementation.

YOU WILL

• Project manage a portfolio of varied customer on-boardings to drive successful outcomes.
• Manage internal stakeholders and external client expectations on projects and timelines.
• Maintain and track all projects and documentation; ensure proper and consistent communication of status to the client and Cordial Teams.
• Develop and share best practices with clients.
• Ensure the platform is successfully rolled-out according to required timelines and customer initiative requirements.
• Be client obsessed. Build relationships with key customer contacts to ensure high levels of satisfaction and to lay the foundations for continued growth and partnership.
• Collaborate cross-functionally. You will work closely with the Product team to improve client adoption across our entire platform. You will also collaborate with our Client Success, Strategy, Support, and Sales teams to ensure Cordial is continuously meeting and exceeding our client’s expectations and goals.
• Document and record all completed project work allowing a manageable framework that everyone can access for success. You will have a particular focus on building an Implementation Project Management discipline here at Cordial. You will help define how Cordial will manage large enterprise account implementations that will influence how we scale business in the future.

ABOUT YOU

• You are seasoned. You hold a Bachelor's degree or equivalent. You have a minimum of 7 years of experience in project management in a professional services environment. You have a track record of driving meaningful, successful implementations and managing client projects. You’ve got some tricks up your sleeve!
• You love technology. You are eager to be an expert in Cordial’s technology and you’d work diligently to remove any friction preventing our clients from unlocking the power of the platform. Cordial has a robust ecosystem with various inputs/outputs including a RESTful API, JavaScript Tag, Dynamic Scripting for Email/SMS/Push, and a sophisticated UI.
• Your superpowers are your project management skills. You have a strong understanding of how to plan, communicate and make sure things get done or that the client understands the impact of missing dates.
• You are a professional problem solver. You have the ability to handle difficult or unexpected issues and/or complex business challenges while remaining calm and identifying the right resources and solutions. You will handle incidents, escalations, and exceptions in a professional manner.
• You are confident. You have no problem working with senior-level marketers, IT /systems integrators, and marketing technology and services partners.
• You like to juggle and project management comes naturally. You are able to manage multiple open projects at any point in time, with varying degrees of complexity and business priority.
• You navigate well in organizations. You have an uncanny ability to collaborate with internal teams including Experience Management, Strategy, Support, Product, Engineering, Sales, and the Executive Team.
• You have a track record of delivering phenomenal results in a dynamic, autonomous start-up environment.
• Last but not least, you embody Cordial’s values.

COMPENSATION & BENEFITS

$95,000.00 - $105,000.00 annually. The compensation range may be adjusted based on experience and location. In combination with base salary, Cordial's compensation package includes equity and bonus, a robust benefit plan (medical/dental/vision/life), 401k match, flexible time off. Additionally, we offer perks such as monthly wellness and cell phone stipends, childcare and continued education yearly reimbursements. We pride ourselves in maintaining a healthy work/life balance, a strong dedication to DE&I efforts, and an overall respectful and open culture!