Onboarding Project Manager

Coralogix is a modern, full-stack observability platform transforming how businesses process and understand their data. Our unique architecture powers in-stream analytics without reliance on expensive indexing or hot storage. We specialize in comprehensive monitoring of logs, metrics, trace, and security events with features such as APM, RUM, SIEM, Kubernetes monitoring, and more, all enhancing operational efficiency and reducing observability spending by up to 70%.

Coralogix is looking for an Onboarding Project Manager to join its growing Customer Success team. 

As the Onboarding Project Manager, you will lead the onboarding process and optimize operation initiatives within Customer Success. You will oversee the onboarding journey from sale handover to production, while also driving process improvements, tool management, and internal/external enablement to support customer success. Working closely with Account Management, Technical Account Management, R&D, and Sales, you’ll ensure smooth transitions and efficient workflows for both onboarding and ongoing customer operations.

Responsibilities:

• Oversee and manage the entire onboarding process for US customers, ensuring timely and high-quality delivery.
• Coordinate activities across teams, tracking progress, identifying bottlenecks, and adjusting processes for efficiency.
• Continuously improve the onboarding process to ensure scalability and customer satisfaction.
• Optimize Customer Success tools (Salesforce, Jira, Intercom) to ensure accurate data flow and actionable insights.
• Lead operation processes such as customer health monitoring, escalations, and handoffs from onboarding to ongoing support.
• Standardize and document workflows to create efficiencies and ensure consistency across Customer Success activities.
• Integrate internal enablement by providing teams with the knowledge, resources, and training needed to deliver exceptional customer service.
• Drive external enablement by creating customer-facing resources that empower them to maximize the value of Coralogix services.

• Proven experience in managing SaaS onboarding and operational processes within Customer Success.
• Strong ability to lead teams, meet deadlines, and handle competing priorities in a fast-paced environment.
• Proficiency with Customer Success tools (Salesforce, Jira, Intercom, etc.) to improve operational performance and ensure data accuracy.
• Expertise in analyzing customer data and operational metrics to drive process improvements.
• Exceptional organizational, project management, and problem-solving skills.
• Strong analytical skills to interpret customer data and drive improvements in both onboarding and ongoing operations.
• Excellent communication and presentation skills to engage with both technical and non-technical stakeholders.

Cultural Fit

We’re seeking candidates who are hungry, humble, and smart. Coralogix fosters a culture of innovation and continuous learning, where team members are encouraged to challenge the status quo and contribute to our shared mission. If you thrive in dynamic environments and are eager to shape the future of observability solutions, we’d love to hear from you.