Application Support Engineer

CCC has a long history of innovation and growth in a dynamic market. We have a passionate and dedicated team and a deep commitment to building next-generation content management and licensing solutions using the very best technology and talent available. We offer the stability of an ongoing business in an entrepreneurial culture, all while providing very competitive benefits and pay. 

We are looking for a team member to perform application deployments and support our software applications to internal and external customers. Working with a team to ensure software release and support across various environments is accomplished smoothly. This is a hands-on operational 24/7 role performing Tier 2 application support. 

Some of your day will include:

• Work closely with operation engineers, QA and software development teams performing code releases across various environments. 
• Troubleshoot configuration and deployment issues during scheduled release cycles. 
• Liaise with on-site and remote teams in support of software deployments & support of customer & internal applications. 
• Working with team responsible for all production/non-production software platforms and ensuring a high availability operational status. 
• Part of 24/7 Support for all production applications based on an on-call rotation with occasional deployment on off-hours.
• Provide input on production site uptime & stability.
• Manage the day-to-day operation of system monitoring operational tools
• Actively participate in quarterly weekend releases

To apply for this position, some skills you will have:

2+ years of experience in 

• Hands on software release role
• Linux, Windows-based application programs
• PowerShell or Linux shell languages
• Open-source release software

Preferred experience in

• Recipes and cookbooks using CHEF
• AWS or equivalent cloud services
• Pingdom, Jira, Splunk PRTG, AWS
• Coordinating releases 
• Degree in Computer Science or related technical field of added work experience 

Key Competencies:

• Nimble learner, always growing and gaining skills 
• Demonstrates self-awareness, able to take in feedback positively 
• Excellent verbal and written communication skills 
• Ability to manage multiple projects with global teams 
• Calm demeanor to deal with technical and personnel issues 
• Ability to collaborate and build networks helping Technical leads to ensure proper design of solutions 

CCC is committed to a diverse, inclusive, equitable, and vibrant ecosystem that cultivates opportunity for our team and attracts talented people. We are committed to providing an environment of mutual respect where equal employment opportunities are available to all applicants and teammates without regard to race, color, religion, sex, pregnancy, national origin, age, physical and/or mental disability, marital status, sexual orientation, gender identity, gender expression, genetic information (including characteristics and testing), military and/or veteran status, and any other characteristic protected by applicable law. CCC understands that diversity and inclusion among our teammates is critical to our success as a global company.

If you need accommodation for any part of the employment process because of disability, please phone Human Resources in USA at t +1 978 750 8400 or outside US at +34 653311670 to let us know the nature of your request.