Field Applications Engineer

Team: Customer Success

Location: Remote

Commitment: Full Time

Workplace Type: hybrid

Salary:

What you'll do:

• Collaborate closely with the post-sales team to orchestrate timely and highly efficient deployments of our DeviceLink and Source Control solution, ensuring seamless integration and optimal performance for our customers.
• Provide comprehensive and continuous support to key accounts who have deployed Copia, serving as their primary point of contact for troubleshooting, optimization, and ongoing technical assistance.
• Work closely with the product and engineering teams to understand and address custom integration requirements from customers, leveraging your deep expertise in PLC automation to tailor solutions that precisely meet their unique needs and specifications.
• Engage proactively with customers to develop and implement best-practices for securing Operational Technology (OT) networks, while ensuring secure data and code access in alignment with industry standards and compliance requirements.
• Lead customer training and enablement sessions, both virtually and on-site, to educate customers on Copia’s DeviceLink and Source Control solutions - driving adoption, improving best-practice workflows, and ensuring customers achieve full value from their deployments.
• Provide timely and effective technical support to customers via various communication channels, including phone, email, and chat, resolving technical issues and inquiries to ensure customer satisfaction.
• Lead and support pre-sales pilots by coordinating between CX, Sales, and Product teams to design, execute, and validate technical proofs of value that accelerate deal progression and clearly demonstrate Copia’s impact in real-world OT environments.
• Provide technical oversight and enablement for pilot engagements, ensuring consistent execution, effective customer training, and clear success criteria that translate pilot outcomes into scalable post-sale deployments.
• Utilize your expertise to travel up to 25% of the time, providing on-site technical support and guidance to customers, resolving complex issues, and ensuring optimal functionality and performance of deployed solutions in real-world environments.

What you'll need:

Bachelor’s degree or higher in an engineering discipline, with a strong foundation in technical principles and methodologies.
Demonstrate exceptional troubleshooting skills across software, hardware, and network components, ensuring uninterrupted availability and peak performance of deployed solutions through systematic analysis and resolution of technical challenges.
Possess strong problem-solving skills, with the ability to swiftly identify root causes of issues and implement effective solutions to mitigate disruptions and optimize system performance.
Showcase extensive experience and expertise in Programmable Logic Controllers (PLCs) and industrial automation systems, with a proven track record of successful deployments and deep understanding of industrial protocols and standards.
Bring 5+ years of hands-on experience in OT networking, demonstrating competency in the Purdue model and/or related OT network architectures, along with an understanding of network security principles and practices.
Exhibit some experience in at least one generalizable programming language such as SQL or Python, with the ability to leverage scripting and automation to enhance system functionality and efficiency.
Have at least 2 years of experience in project management, particularly on complex projects or deployments, demonstrating strong organizational skills and the ability to drive projects to successful completion within scope, schedule, and budget constraints.

Preferred:

• PLC programming and networking experience with vendors such as Rockwell, Siemens, Schneider, CODESYS, Omron, Mitsubishi, Beckhoff, Fanuc, etc. is a plus. In addition to experience with common protocols such as FTP, SCP, sFTP, etc.